Improvements to checkout lines in stores according to French people 2016

This graph presents a list of ideas and innovations on how to reduce queuing time in stores or at least make it more pleasant, based on a survey conducted in France in summer 2016. Over a third of respondents stated that increasing the number of self-service checkouts would, in their opinion, improve waiting time at cashier's desks, whereas ten percent declared that being able to pay before or after shopping would be an improvement to checkout lines in stores.

In your opinion which innovations should be implemented on a priority basis in stores in order to make the waiting time at the checkout more pleasant and reduce it?

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Release date

September 2016



Survey time period

July 27 to 29, 2016

Number of respondents

1,101 respondents

Age group

18 years and older

Method of interview

Computer-assisted web interviews (CAWI)

Supplementary notes

Respondents could give up to three answers. Therefore, the sum of percentages is higher than 100 percent.

This question was phrased by the source as follows: "Si vous pouviez prendre les commandes d’un magasin, quelles innovations mettriez-vous en place en priorité pour réduire et rendre plus agréable l'attente en caisses ?"

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