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Companies using CRM systems for managing clients in Spain 2019, by region

This statistic shows the percentage of companies within the different autonomous communities in Spain that used CRM information software systems for managing client information during the first quarter of 2019. The Community of Madrid was the region with the highest share of companies employing this type of systems, at 40.18 percent, followed by Catalonia, with almost 40 percent or users.

Percentage of companies employing CRM software for client management in Spain in 2019, by region

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Release date

September 2019


Europe, Spain

Survey time period

Q1 2019

Number of respondents

15.111 companies*

Special properties

companies employing open source software

Supplementary notes

The survey examines the population of all companies whose main activity is described in sections C, D, E, F, G, H, I, J, L, M, N of the CNAE-2009 (except CNAE 56, 64-66 y 95.1).

* Companies with 10 or more employees.

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