In-store purchases - return policy characteristics 2016

Published by Daniela Coppola, Mar 22, 2021
This statistic depicts the results of a survey regarding the most important return policy characteristics for in-store shoppers in 2016. According to the survey, 59 percent of the respondents think it's important to have the ability to get a full refund rather than in-store credit or partial refund when purchasing in-store.

Most important return policy characteristics of in-store purchases in 2016

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Source

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Release date

April 2017

Region

Worldwide

Survey time period

2016

Number of respondents

1,005 respondents

Age group

18 years and older

Special properties

online shoppers

Method of interview

Online survey

Supplementary notes

Citation formats
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