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Shopping behavior of U.S. consumers after returning an item 2017
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Shopping behavior of U.S. consumers after returning an item 2017
Share of consumers who made a new purchase after returning an item in U.S. in 2017, by shopping channel
by E. Mazareanu,
last edited
Nov 26, 2018
This statistic depicts the results of a U.S. survey regarding the shopping behavior of consumers after returning an item in 2017, based on shopping channel. During the survey period, 66 percent of U.S. respondents made a new purchase in store after returning items.
Share of consumers who made a new purchase after returning an item in U.S. in 2017, by shopping channel
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by E. Mazareanu,
last edited
Nov 26, 2018
This statistic depicts the results of a U.S. survey regarding the shopping behavior of consumers after returning an item in 2017, based on shopping channel. During the survey period, 66 percent of U.S. respondents made a new purchase in store after returning items.
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- As a Premium user you get access to the detailed source references and background information about this statistic.
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- Release date
- July 2017
- Region
- United States
- Survey time period
- January 10 to February 28, 2017
- Number of respondents
- 5,000+
- Special properties
- online shoppers
- Method of interview
- Online survey
- Supplementary notes
-
The source does not specify the type of survey or the age of the respondents.
Multiple answers were possible.
Source
- Show sources information
- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- July 2017
More information
- Region
- United States
- Survey time period
- January 10 to February 28, 2017
- Number of respondents
- 5,000+
- Special properties
- online shoppers
- Method of interview
- Online survey
- Supplementary notes
-
The source does not specify the type of survey or the age of the respondents.
Multiple answers were possible.
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Reverse logistics
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Statistics
- Return deliveries - reason for returning and shopping channel 2015
- Methods used for returning goods by consumers in U.S. 2018
- Shopping behavior of online shoppers based on return policy worldwide 2016
- Return policy characteristics preventing U.S. customers from making purchases 2016
- Return deliveries - U.S. versus global costs 2015
- Online purchases - return policy characteristics 2016
- Return deliveries in U.S. January 2016-2017
- Share of U.S. shoppers who bracket by age 2016
- Most returned goods by online shoppers 2016
- Share of U.S. shoppers who bracket by gender 2016
- Most returned goods by consumers in the United States 2018
- Most common goods bracketed by U.S. shoppers 2016
- Extra purchases and returns consumers will make with ‘try-before-you-buy’ U.S. 2018
- Consumers who buy multiple items with intentions of returning them U.S.& U.K. 2018
- Average time for returning a purchase after the holidays in U.S. 2018
- Italy: frequency of use of internet before purchasing clothing items 2016
- Average shopping journey time in the United Kingdom (UK) 2015, by channel
- Shopping channels used by Canadians by product recipient 2018
- Fish and chips servings by channel in the United Kingdom (UK) 2014
- Slovakia: purchase decision factors 2015
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- Reverse logistics
- Reverse Logistics and the U.S. Postal Service 2018
- Retail returns and the consumer experience 2018
- Narvar Consumer Report 2018
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- The Try Before You Buy: A Returns Tsunami for Retail 2018
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- Retail e-commerce sales worldwide from 2014 to 2021 (in billion U.S. dollars)
- E-commerce share of total global retail sales from 2015 to 2021
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- Most popular retail websites in the United States as of December 2018, ranked by visitors (in millions)
- Costs of return deliveries worldwide in 2015, by region (in billion U.S. dollars)
- Cost of retail items returned in the United States from 2012 to 2018 (in billion U.S. dollars)*
- E-commerce market share of leading e-retailers worldwide in 2017, based on GMV
- Annual e-commerce revenue of Alibaba from 2010 to 2019, by region (in million yuan)
- Rakuten Group's domestic e-commerce volume from 1st quarter 2014 to 4th quarter 2018 (in billion Japanese yen)
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- eBay's annual net revenue in the United States from 2013 to 2018 (in million U.S. dollars)
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- How quickly is acceptable for returns to be dealt with?
- Most preferred delivery method when returning an online purchase worldwide in 2018
- How did you return your online purchase?
- Share of consumers who returned an item in the United States in 2017, by shopping channel
- Share of consumers who made a new purchase after returning an item in U.S. in 2017, by shopping channel
- Share of U.S. consumers who would buy again from a retailer in 2017, by reason
- How do you learn about returns?
- What are the common reasons for returns?
- What information are you collecting as a retailer?*
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- What challenges or frustrations do you experience with returned items?
- How do you handle refurbished and returned items that are in re-sellable condition?
- Sales return deliveries worldwide in 2015, by reason and shopping channel (in billion U.S. dollars)
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- Most important return policy characteristics that prevent customers from making a purchase in the United States in 2016
- Costs of return deliveries in the U.S. compared with the world in 2015 (in billion U.S. dollars)
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- Share of consumers in the U.S. and U.K. who have bought multiple items with intentions of returning them in 2018, by gender
- When you returned gifts after the holidays last year, when did you return the gifts?
- How often do you look for information online before purchasing a clothing article?
- Average number of minutes spent using different channels during a typical shopping journey in the United Kingdom (UK) 2015
- Shopping channel used for most recent purchases in Canada as of October 2018, by product recipient*
- Annual number of fish and chips servings by channel in the United Kingdom (UK) as of September 2014 (in millions)
- Which of the following were factors in your purchase decision?
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