Shopping behavior of U.S. consumers after returning an item 2017

This statistic depicts the results of a U.S. survey regarding the shopping behavior of consumers after returning an item in 2017, based on shopping channel. During the survey period, 66 percent of U.S. respondents made a new purchase in store after returning items.

Share of consumers who made a new purchase after returning an item in U.S. in 2017, by shopping channel

Share of respondents
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Release date

July 2017


United States

Survey time period

January 10 to February 28, 2017

Number of respondents


Special properties

online shoppers

Method of interview

Online survey

Supplementary notes

The source does not specify the type of survey or the age of the respondents.
Multiple answers were possible.

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Statistics on "Reverse logistics"

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