This statistic depicts the results of a U.S. survey regarding the shopping behavior of consumers after returning an item in 2017, based on shopping channel. During the survey period, 66 percent of U.S. respondents made a new purchase in store after returning items.
Share of consumers who made a new purchase after returning an item in U.S. in 2017, by shopping channel
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Statistics on Reverse logistics
Overview
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Segments
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Companies
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Consumer behavior
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- Premium Statistic Online shoppers' satisfaction with the returns process by country 2019
- Premium Statistic Average product return rates among digital shoppers in Europe 2021
- Premium Statistic Common reasons for returns in the world 2019
- Premium Statistic Preferred return methods for online shoppers in the U.S. 2022
Further related statistics
16
- Return deliveries - reason for returning and shopping channel 2015
- Return deliveries in U.S. January 2016-2017
- Online vs. in-store: ease of returns in the U.S. 2022, by gender
- Methods used for returning goods by consumers in U.S. 2018
- Shopping behavior of online shoppers based on return policy worldwide 2016
- Most returned items by online shoppers 2016
- Return policies discouraging online purchases in the U.S. 2022
- Most convenient return policy characteristics for online purchases in the U.S. 2020
- Return deliveries - U.S. versus global costs 2015
- Most returned online purchases by consumers in the United States 2021
- Retailer adoption rate of try-before-you-buy in the U.S. and U.K. 2018
- Retailer adoption rate of try-before-you-buy in the U.S.& U.K. 2019
- Number of items returned by consumers in the U.S. 2018
- Extra purchases and returns consumers will make with ‘try-before-you-buy’ U.S. 2018
- China: most popular luxury goods categories when purchasing online as of October 2013
- Factors preventing purchases on mobile devices in the U.S. 2016
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Statistics
- Return deliveries - reason for returning and shopping channel 2015
- Return deliveries in U.S. January 2016-2017
- Online vs. in-store: ease of returns in the U.S. 2022, by gender
- Methods used for returning goods by consumers in U.S. 2018
- Shopping behavior of online shoppers based on return policy worldwide 2016
- Most returned items by online shoppers 2016
- Return policies discouraging online purchases in the U.S. 2022
- Most convenient return policy characteristics for online purchases in the U.S. 2020
- Return deliveries - U.S. versus global costs 2015
- Most returned online purchases by consumers in the United States 2021
- Retailer adoption rate of try-before-you-buy in the U.S. and U.K. 2018
- Retailer adoption rate of try-before-you-buy in the U.S.& U.K. 2019
- Number of items returned by consumers in the U.S. 2018
- Extra purchases and returns consumers will make with ‘try-before-you-buy’ U.S. 2018
- China: most popular luxury goods categories when purchasing online as of October 2013
- Factors preventing purchases on mobile devices in the U.S. 2016
UPS. (July 6, 2017). Share of consumers who made a new purchase after returning an item in U.S. in 2017, by shopping channel [Graph]. In Statista. Retrieved March 31, 2023, from https://www.statista.com/statistics/757078/reverse-logistics-shopping-behavior-shopping-channel/
UPS. "Share of consumers who made a new purchase after returning an item in U.S. in 2017, by shopping channel." Chart. July 6, 2017. Statista. Accessed March 31, 2023. https://www.statista.com/statistics/757078/reverse-logistics-shopping-behavior-shopping-channel/
UPS. (2017). Share of consumers who made a new purchase after returning an item in U.S. in 2017, by shopping channel. Statista. Statista Inc.. Accessed: March 31, 2023. https://www.statista.com/statistics/757078/reverse-logistics-shopping-behavior-shopping-channel/
UPS. "Share of Consumers Who Made a New Purchase after Returning An Item in U.S. in 2017, by Shopping Channel." Statista, Statista Inc., 6 Jul 2017, https://www.statista.com/statistics/757078/reverse-logistics-shopping-behavior-shopping-channel/
UPS, Share of consumers who made a new purchase after returning an item in U.S. in 2017, by shopping channel Statista, https://www.statista.com/statistics/757078/reverse-logistics-shopping-behavior-shopping-channel/ (last visited March 31, 2023)
Share of consumers who made a new purchase after returning an item in U.S. in 2017, by shopping channel [Graph], UPS, July 6, 2017. [Online]. Available: https://www.statista.com/statistics/757078/reverse-logistics-shopping-behavior-shopping-channel/