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Consumer opinions on the quality of online after-sales service in France 2014

This statistic highlights the satisfaction of consumers regarding the after-sales service on the Internet in France in 2015. It is observed that nearly 60% of respondents said they were satisfied with the return policy during this period.

Satisfaction rate of consumers regarding their online after-sales service experience in France in 2014 *

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Release date

March 2015



Survey time period

July 31 - August 10, 2014

Number of respondents

1,062 respondents

Special properties

having made at least two online purchases over a period of three months

Supplementary notes

* The question was formulated by the source as follows: "How are you with the following aspects of the post-purchase experience when shopping online? Please indicate your satisfaction on a scale of 1-7, where "1" is Not Satisfied and "7" is Extremely Satisfied

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