Consumer opinions on the quality of online after-sales service in France 2014

Satisfaction rate of consumers regarding their online after-sales service experience in France in 2014 *

by Statista Research Department, last edited Mar 3, 2015
Consumer opinions on the quality of online after-sales service in France 2014 This statistic highlights the satisfaction of consumers regarding the after-sales service on the Internet in France in 2015. It is observed that nearly 60% of respondents said they were satisfied with the return policy during this period.
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Satisfaction rate of consumers regarding their online after-sales service experience in France in 2014 *

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Share of respondents
E-mail confirming the delivery of the product76%
Ability to track online delivery69%
Easy to understand the return policy58%
Easy to return / exchange products56%
Possibility to choose the delivery date45%
Ability to change the destination of pre-delivery purchases33%
Share of respondents
E-mail confirming the delivery of the product76%
Ability to track online delivery69%
Easy to understand the return policy58%
Easy to return / exchange products56%
Possibility to choose the delivery date45%
Ability to change the destination of pre-delivery purchases33%
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by Statista Research Department, last edited Mar 3, 2015
This statistic highlights the satisfaction of consumers regarding the after-sales service on the Internet in France in 2015. It is observed that nearly 60% of respondents said they were satisfied with the return policy during this period.
Show more
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