Consumer opinions on the quality of online after-sales service in France 2014

This chart shows the benefits of buying products to individuals on the Internet in France in 2016. That year, nearly 90% of respondents were attracted by the idea of ​​extending the life of products.

Satisfaction rate of consumers regarding their online after-sales service experience in France in 2014 *

Share of respondents
Extend the life of products89%
Allows to overtake really cheaper products87%
Find used products in good condition87%
Find items not found elsewhere78%
Alternative way to consume71%
I like it64%
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Release date

November 2016



Survey time period

October 18 - 24, 2016

Number of respondents

997 respondents

Age group

15-69 years

Special properties

people who made an online purchase in the last 12 months

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