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French impression on litigation costs when shopping abroad in France 2014

Impression of French companies on the high cost when resolving shopping online disputes or cross-border claims in other EU countries 2014*

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Release date

May 2015



Survey time period

January 19 to February 6, 2015

Number of respondents

402 respondents

Special properties

companies who bought their products and/or services online in another EU country in 2014 and those who did or tried to do so

Method of interview

Telephone interview

Supplementary notes

* The question was phrased by the source as follows: "For each of the following difficulties that may be present in the context of a major problem, a minor problem or not a problem at alll? - Resolving complaints and disputes cross-border is too expensive"
" Pour chacune des difficultés suivantes qui peut être rencontrée lors d’achats ou tentatives d'achat en ligne dans d'autres pays de l'UE, pourriez-vous me dire si cela a posé un problème important, un problème mineur ou pas de problème du tout ? - Résoudre les litiges et les réclamations transfrontaliers coûte trop cher"

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