Retailers response time on the social networks France and the United States 2015-2016

This statistic illustrates the evolution of the average response time of distributors to customers on social networks in France and the United States in 2015 and 2016, in minutes. Thus, the average response time of distributors in France has dropped by about 20 minutes to show nearly 215 minutes in 2016.

Average response time of distributors to customers on social networks in France and the United States in 2015 and 2016

la FranceUnited States
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Sources

Release date

February 2017

Region

France, United States

Survey time period

2015 - 2016

Number of respondents

366 * accounts

Supplementary notes

* The source adds the following information: "62 brands studied in 2016 vs. 2015. 154 retail social accounts in France, 212 in the US. On Facebook, Twitter, Instagram, Youtube and Google Plus.
Average response time on business days. "

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