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Peru: perceptions on in-person & online banking customer care 2017

From your experience as a bank customer, do you think online and mobile customer care is well integrated with customer support received at your bank branch?

by Marina Pasquali, last edited Sep 16, 2019
Peru: perceptions on in-person & online banking customer care 2017 This statistic shows the results of a survey carried out in 2017 in Peru to find out about bank customers' perceptions regarding customer care via online and mobile banking as well as at the bank branch. When asked about their experiences with the different customer support channels, 52 percent of respondents stated that the customer service they received had been somewhat smooth.
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From your experience as a bank customer, do you think online and mobile customer care is well integrated with customer support received at your bank branch?

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Statistics on "Banking channels in the United Kingdom (UK)"
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