This statistic shows the results of a survey carried out in 2017 in Peru to find out about bank customers' perceptions regarding customer care via online and mobile banking as well as at the bank branch. When asked about their experiences with the different customer support channels, 52 percent of respondents stated that the customer service they received had been somewhat smooth.
From your experience as a bank customer, do you think online and mobile customer care is well integrated with customer support received at your bank branch?
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Various sources (Ilustración Peruana Caretas). (August 24, 2017). From your experience as a bank customer, do you think online and mobile customer care is well integrated with customer support received at your bank branch? [Graph]. In Statista. Retrieved April 25, 2024, from https://www.statista.com/statistics/778103/peru-banking-perceptions-online-customer-care/
Various sources (Ilustración Peruana Caretas). "From your experience as a bank customer, do you think online and mobile customer care is well integrated with customer support received at your bank branch?." Chart. August 24, 2017. Statista. Accessed April 25, 2024. https://www.statista.com/statistics/778103/peru-banking-perceptions-online-customer-care/
Various sources (Ilustración Peruana Caretas). (2017). From your experience as a bank customer, do you think online and mobile customer care is well integrated with customer support received at your bank branch?. Statista. Statista Inc.. Accessed: April 25, 2024. https://www.statista.com/statistics/778103/peru-banking-perceptions-online-customer-care/
Various sources (Ilustración Peruana Caretas). "From Your Experience as a Bank Customer, Do You Think Online and Mobile Customer Care Is Well Integrated with Customer Support Received at Your Bank Branch?." Statista, Statista Inc., 24 Aug 2017, https://www.statista.com/statistics/778103/peru-banking-perceptions-online-customer-care/
Various sources (Ilustración Peruana Caretas), From your experience as a bank customer, do you think online and mobile customer care is well integrated with customer support received at your bank branch? Statista, https://www.statista.com/statistics/778103/peru-banking-perceptions-online-customer-care/ (last visited April 25, 2024)
From your experience as a bank customer, do you think online and mobile customer care is well integrated with customer support received at your bank branch? [Graph], Various sources (Ilustración Peruana Caretas), August 24, 2017. [Online]. Available: https://www.statista.com/statistics/778103/peru-banking-perceptions-online-customer-care/