Bank: improvement of customer service according to professionals in France 2016

This statistic presents the opinion of professionals in the banking sector about the evolution of the quality of the customer relationship in France in 2016. For nearly 40 percent of respondents, the customer relation had deteriorated relatively in the banking sector in recent years.

Opinion of banking professionals on the quality of customer relation in France in 2016 *

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Sources

Release date

August 2016

Region

France

Survey time period

July 11 to August 2, 2016

Number of respondents

820 respondents

Special properties

employees of the banking sector

Method of interview

Computer-assisted web interviews (CAWI)

Supplementary notes

* The question was formulated by the source as follows: "And in recent years, would you say that the quality of this relationship has improved rather than deteriorated or evolved? "

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