Share of people who have used a chatbot in Italy 2017

A survey from 2017 asked Italians whether they had ever used chatbots. The results shoed that about four in ten respondents (43 percent) had used a chatbot. In the country, some popular reasons to use chatbots were online shopping and travel booking.

Have you ever used a chatbot?

Share of respondents
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Source

Release date

May 2017

Region

Italy

Survey time period

June 2016 to April 2017

Number of respondents

1,000 respondents

Special properties

Facebook Messenger and Alexa users

Supplementary notes

The source does not specify the survey type.
Multiple answers were possible.

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