U.S. smart speaker commerce usage satisfaction 2017

Overall, how would you rate your experiences using a voice-activated device like Amazon Echo or Google Home to make a purchase?

U.S. smart speaker commerce usage satisfaction 2017 This statistic presents the U.S. consumer satisfaction level with voice-activated device commerce usage in December 2017. During the survey period, 59 percent of respondents rated their experience with smart speaker commerce as excellent, with further 31 percent saying the experience was very good.
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Overall, how would you rate your experiences using a voice-activated device like Amazon Echo or Google Home to make a purchase?

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Share of respondents
Excellent59%
Very good31%
Good7%
Fair2%
Poor2%
Share of respondents
Excellent59%
Very good31%
Good7%
Fair2%
Poor2%
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This statistic presents the U.S. consumer satisfaction level with voice-activated device commerce usage in December 2017. During the survey period, 59 percent of respondents rated their experience with smart speaker commerce as excellent, with further 31 percent saying the experience was very good.
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Release date
January 2018
Region
United States
Survey time period
December 2017
Number of respondents
58 respondents
Age group
25 years and older
Special properties
use voice-activated device to make purchase
Method of interview
Online survey
Supplementary notes
Overall, how would you rate your experiences using a voice-activated device like Amazon Echo or Google Home to make a purchase?
Please note that n > 100 respondents.
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