Share of building services contractors by how they can be differentiated 2017-2024

Published by
Raphael Bohne,
Dec 4, 2024

In 2024, most building services contractors (BSCs) in North America stated that, in order to win bids or contracts, they differentiate their company via experience or reputation. Moreover, roughly 65 percent of the respondents differentiated themselves by offering value-added services.

How building services contractors (BSCs) differentiate their company and services to win contract in North America from 2017 to 2024

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Release date

September 2024

Region

North America

Survey time period

2017 to 2024

Special properties

building service contractors/commercial cleaning providers.

Method of interview

Email survey

Supplementary notes

The question was phrased by the source as follows: "How do you differentiate your company and services to win bids/contract?"

Complete integrated facility services.
Multiple answers were possible.
Survey method and exact date of survey were not provided by the source.
Values prior to 2023 were taken from previous editions.

2016 baseline: 221 respondents
2018 baseline: 278 respondents.
2019 baseline: 497 respondents.
2020 baseline: 325 respondents.
2021 baseline: 185 respondents.
2022 baseline: 179 respondents.
2023 baseline: 468 respondents.

Number of respondents in 2024 not featured in the survey.

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