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U.S. shopper online retail customer service channels 2017

Which of the following channels do you use today when requesting customer service from an online retailer?

by J. Clement, last edited Feb 2, 2018
U.S. shopper online retail customer service channels 2017 This statistic illustrates the various channels U.S. shoppers use when requesting customer service from an online retailer as of August 2017. According to the findings, the channel with the highest share of use when requesting customer service were websites, which accounted for 52 percent of U.S. shoppers responses, while in comparison only 20 percent stated that they would go to an actual physical store for customer service requests.
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Which of the following channels do you use today when requesting customer service from an online retailer?

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Statistics on "E-commerce in the United States"
  • Market volume
  • Retailers and websites
  • Online shoppers
  • Shopping behavior
  • Device usage
  • Mobile commerce
  • Digital payments
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