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Customers by if they try to resolve issues before contacting customer service 2018

This statistic shows the share of customers by if they try to resolve issues before contacting customer service in 2018. In that year, 72 percent of customers stated that they try to resolve their issues before contacting customer service.

Share of customers by if they try to resolve issues before contacting customer service in 2018

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Source

Release date

April 2018

Region

Worldwide

Survey time period

2018

Number of respondents

1,557 respondents

Special properties

customers who recently contacted customer service

Method of interview

Panel survey

Supplementary notes

The source doesn't mention the age of the respondents.

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Statistics on "Retail market in the United States"

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