Reasons for contacting customer service worldwide 2018

This statistic shows the reasons for contacting customer service worldwide in 2018. In that year, 33 percent of customers stated that they called customer service to receive product or service support.

Reasons for contacting customer service worldwide in 2018

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Source

Release date

April 2018

Region

Worldwide

Survey time period

2018

Number of respondents

1,557 respondents

Special properties

customers who recently contacted customer service.

Method of interview

Panel survey

Supplementary notes

Multiple answers were possible.
The source doesn't mention the age of the respondents.

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Statistics on "Call centers in the U.S."

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