This statistic illustrates the share of customers contacting customer support in 2020, by method. During the survey, 20 percent of customers stated that they contacted their customer support via email.
Share of customers contacting customer support in 2020, by channel
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CFI Group. (June 1, 2020). Share of customers contacting customer support in 2020, by channel [Graph]. In Statista. Retrieved February 07, 2025, from https://www.statista.com/statistics/802392/share-of-customers-worldwide-contacting-customer-support-by-channel/?__sso_cookie_checker=failed
CFI Group. "Share of customers contacting customer support in 2020, by channel." Chart. June 1, 2020. Statista. Accessed February 07, 2025. https://www.statista.com/statistics/802392/share-of-customers-worldwide-contacting-customer-support-by-channel/?__sso_cookie_checker=failed
CFI Group. (2020). Share of customers contacting customer support in 2020, by channel. Statista. Statista Inc.. Accessed: February 07, 2025. https://www.statista.com/statistics/802392/share-of-customers-worldwide-contacting-customer-support-by-channel/?__sso_cookie_checker=failed
CFI Group. "Share of Customers Contacting Customer Support in 2020, by Channel." Statista, Statista Inc., 1 Jun 2020, https://www.statista.com/statistics/802392/share-of-customers-worldwide-contacting-customer-support-by-channel/?__sso_cookie_checker=failed
CFI Group, Share of customers contacting customer support in 2020, by channel Statista, https://www.statista.com/statistics/802392/share-of-customers-worldwide-contacting-customer-support-by-channel/?__sso_cookie_checker=failed (last visited February 07, 2025)
Share of customers contacting customer support in 2020, by channel [Graph], CFI Group, June 1, 2020. [Online]. Available: https://www.statista.com/statistics/802392/share-of-customers-worldwide-contacting-customer-support-by-channel/?__sso_cookie_checker=failed