Global instances for replacement of human interaction with voice assistants 2017

The statistic shows areas where consumers would consider replacing human interactions with a personalized voice assistant experience, at the time of the survey and in the near future, as of November 2017. According to the survey, 26 percent of respondents indicated that they would choose voice assistants over human interactions for customer support/call centers, while this rose to 38 percent when considering a time three years ahead of the date of the survey.

Areas where users would replace voice assistants over human interaction worldwide, as of November 2017

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Source

Release date

January 2018

Region

Worldwide

Survey time period

October to November 2017

Number of respondents

5,041 respondents

Special properties

Consumers in the US, UK, France, Germany

Method of interview

Online survey

Supplementary notes

Multiple responses were possible.
Original question: "I will replace the following human interactions for a personalized voice assistant experience:"

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