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Primary drivers of investment of contact centers worldwide 2019

Published by Statista Research Department, Jul 6, 2022
This statistic shows the primary drivers of growth for contact centers worldwide as of February 2019. During the survey, 85 percent of contact center industry leaders said their organization's main driver of growth was customer experience and expectations.

What are the main drivers of investment for your contact center?

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Source

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Release date

May 2019

Region

Worldwide

Survey time period

November 2018 to February 2019

Number of respondents

172 respondents

Supplementary notes

The source does not specify a type of survey or age of the respondents.

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Statistics on " Call centers in the U.S. "

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Statistics on Call centers in the U.S.

Industry overview

5

Leading companies

7

Employment

6

Operations

5

Further related statistics

18

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Topics

Call center services industry in the U.S.Mobile communicationsMobile communications in the United States
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