This statistic shows the primary drivers of growth for contact centers worldwide as of February 2019. During the survey, 85 percent of contact center industry leaders said their organization's main driver of growth was customer experience and expectations.
What are the main drivers of investment for your contact center?
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Statistics on Call centers in the U.S.
Industry overview
5
- Basic Statistic Global contact center satisfaction index 2010-2022
- Premium Statistic Number of call centers opened or expanded by region 2016-2021
- Premium Statistic Contact center employees in the United States 2014-2021
- Premium Statistic Industry revenue of “telephone call centres“ in the U.S. 2012-2024
- Premium Statistic States with the highest wages in telemarketing in the U.S. 2020-2021
Leading companies
7
- Premium Statistic Revenue of Tata Consultancy Services Limited worldwide 2005-2022
- Premium Statistic Revenue distribution of Tata Consultancy Services worldwide by region 2017-2022
- Premium Statistic Annual revenue of Genpact worldwide 2006-2021
- Premium Statistic Revenue of AT&T worldwide 2016-2021, by region
- Basic Statistic Revenue of Citigroup 2011-2021
- Premium Statistic Atento S.A. revenue in the U.S. 2016-2021
- Premium Statistic Comcast Corporation's revenue 2006-2021
Employment
6
- Premium Statistic Number of jobs created in the U.S. call center industry by region U.S. 2016-2021
- Premium Statistic U.S. telecommunications industry: employees by occupation 2015-2021
- Premium Statistic U.S. states with the highest number of call center employees 2018
- Premium Statistic States with the highest employment in telemarketing in the U.S. 2020-2021
- Premium Statistic Hire rate at Wells Fargo in the United States 2019-2021, by gender
- Premium Statistic Customer service employees at government agencies in U.S. 2014-2021
Operations
5
- Basic Statistic Customers who have contacted customer service in the past month U.S. 2015-2020
- Premium Statistic Easiest-to-use customer service channels in U.S. 2019-2020
- Premium Statistic U.S. customers who did more business with companies due to good customer service 2020
- Basic Statistic Customers who stopped doing business due to poor customer service U.S. 2016-2020
- Premium Statistic Companies with the worst rated customer service in the U.S. 2020
Further related statistics
18
- Digital publishing: revenue drivers in the United Kingdom (UK) in 2015
- Actions that would drive revenue growth in Romanian companies 2021
- Central Europe market: growth strategies of insurance companies as of 2014
- Drivers for online purchases of luxury goods in China as of October 2013, by gender
- Expert opinion on key growth drivers of Russian luxury market 2018
- Italy: needed activities for agribusiness development 2017
- Novartis AG's growth products as percent of pharma revenue 2009-2016
- Novartis's biggest sales growth drivers by change in sales 2019-2026
- Significant drivers of growth in Africa's logistics industry - poll 2016-2018
- Economic growth driving countries in the future for millennials in 2013
- Analytics drivers for US healthcare organizations today and in future 2018
- Leading growth drivers according to media execs worldwide 2013-2014
- Retailer opinion on where Juul draws its growth from in the United States in 2019
- Luxury industry experts on key loyalty drivers in Russia 2018, by action plan
- Drivers for online purchases of luxury goods in China as of October 2013
- Hospitality and tourism: Growth drivers and barriers in the UK 2011
- Staff member accountable for customer experience in call centers worldwide 2015
- Primary industries of contact centers worldwide 2021
Further Content: You might find this interesting as well
Statistics
- Digital publishing: revenue drivers in the United Kingdom (UK) in 2015
- Actions that would drive revenue growth in Romanian companies 2021
- Central Europe market: growth strategies of insurance companies as of 2014
- Drivers for online purchases of luxury goods in China as of October 2013, by gender
- Expert opinion on key growth drivers of Russian luxury market 2018
- Italy: needed activities for agribusiness development 2017
- Novartis AG's growth products as percent of pharma revenue 2009-2016
- Novartis's biggest sales growth drivers by change in sales 2019-2026
- Significant drivers of growth in Africa's logistics industry - poll 2016-2018
- Economic growth driving countries in the future for millennials in 2013
- Analytics drivers for US healthcare organizations today and in future 2018
- Leading growth drivers according to media execs worldwide 2013-2014
- Retailer opinion on where Juul draws its growth from in the United States in 2019
- Luxury industry experts on key loyalty drivers in Russia 2018, by action plan
- Drivers for online purchases of luxury goods in China as of October 2013
- Hospitality and tourism: Growth drivers and barriers in the UK 2011
- Staff member accountable for customer experience in call centers worldwide 2015
- Primary industries of contact centers worldwide 2021
Deloitte. (May 31, 2019). What are the main drivers of investment for your contact center? [Graph]. In Statista. Retrieved January 29, 2023, from https://www.statista.com/statistics/803002/growth-of-contact-centers-worldwide/
Deloitte. "What are the main drivers of investment for your contact center?." Chart. May 31, 2019. Statista. Accessed January 29, 2023. https://www.statista.com/statistics/803002/growth-of-contact-centers-worldwide/
Deloitte. (2019). What are the main drivers of investment for your contact center?. Statista. Statista Inc.. Accessed: January 29, 2023. https://www.statista.com/statistics/803002/growth-of-contact-centers-worldwide/
Deloitte. "What Are The Main Drivers of Investment for Your Contact Center?." Statista, Statista Inc., 31 May 2019, https://www.statista.com/statistics/803002/growth-of-contact-centers-worldwide/
Deloitte, What are the main drivers of investment for your contact center? Statista, https://www.statista.com/statistics/803002/growth-of-contact-centers-worldwide/ (last visited January 29, 2023)
What are the main drivers of investment for your contact center? [Graph], Deloitte, May 31, 2019. [Online]. Available: https://www.statista.com/statistics/803002/growth-of-contact-centers-worldwide/