Leading U.S. full service restaurants - customer satisfaction index 2019

This statistic shows the 2019 American customer satisfaction index scores for leading full-service restaurants in the United States. In 2019, the ACSI score for Texas Roadhouse was 83, making it the FSR with the highest ACSI score in that year.

American customer satisfaction index scores for leading full-service restaurants in the United States in 2019*

ACSI score
Texas Roadhouse83
Cracker Barrel82
LongHorn Steakhouse (Darden)81
Olive Garden (Darden)79
Red Robin79
Outback Steakhouse79
Red Lobster78
TGI Fridays78
Chili's78
Ruby Tuesday78
Applebee's77
Denny's77
Average81
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Source

Release date

July 2019

Region

United States

Survey time period

2019

Supplementary notes

*The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services.
Date given is date accessed.

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Statistics on "Restaurant and food service industry in the U.S."

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