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Return policy characteristics preventing U.S. customers from making purchases 2016
Return policy characteristics preventing U.S. customers from making purchases 2016
Most important return policy characteristics that prevent customers from making a purchase in the United States in 2016
by E. Mazareanu,
last edited
Nov 6, 2018
This statistic depicts the results of a survey regarding the most important return policy characteristics that prevent customers from making a purchase in the United States in 2016. According to the survey, 74 percent of the respondents mentioned return shipping fees as one of the most important return policies that prevent them from shopping.
Most important return policy characteristics that prevent customers from making a purchase in the United States in 2016
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| Share of respondents | |
|---|---|
| Restocking fees | 83% |
| Return shipping fees | 74% |
| Short time limit for return | 51% |
| Requiring a return authorization | 25% |
| Not being able to return to store | 22% |
| Share of respondents | |
|---|---|
| Restocking fees | 83% |
| Return shipping fees | 74% |
| Short time limit for return | 51% |
| Requiring a return authorization | 25% |
| Not being able to return to store | 22% |
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About this statistic
Sources: Marketing Land; Narvar
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Description
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More information
by E. Mazareanu,
last edited
Nov 6, 2018
This statistic depicts the results of a survey regarding the most important return policy characteristics that prevent customers from making a purchase in the United States in 2016. According to the survey, 74 percent of the respondents mentioned return shipping fees as one of the most important return policies that prevent them from shopping.
- Sources
- Marketing Land; Narvar
- Show further sources information
- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- June 2017
- Region
- United States
- Survey time period
- 2017
- Number of respondents
- 677 respondents
- Age group
- 21-65 years
- Special properties
- consumers who returned online purchases in the last 12 months.
- Method of interview
- Online survey
Source
- Sources
- Marketing Land; Narvar
- Show further sources information
- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- June 2017
More information
- Region
- United States
- Survey time period
- 2017
- Number of respondents
- 677 respondents
- Age group
- 21-65 years
- Special properties
- consumers who returned online purchases in the last 12 months.
- Method of interview
- Online survey
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Further Content: Statistics, Studies, and Topic Pages
Statistics
- Online purchases - return policy characteristics 2016
- Shopping behavior of online shoppers based on return policy worldwide 2016
- In-store purchases - return policy characteristics 2016
- Most returned goods by consumers in the United States 2018
- Methods used for returning goods by consumers in U.S. 2018
- Share of U.S. shoppers who bracket by gender 2016
- Share of U.S. shoppers who bracket by age 2016
- Most common goods bracketed by U.S. shoppers 2016
- Return deliveries - reason for returning and shopping channel 2015
- Return deliveries in U.S. January 2016-2017
- Return deliveries - U.S. versus global costs 2015
- Most returned goods by online shoppers 2016
- Retailer adoption rate of try-before-you-buy in the U.S. and U.K. 2018
- Retailer intention to adopt try-before-you-buy in the next 12 months U.S.& U.K. 2018
- Retailer adoption rate of try-before-you-buy in the U.S.& U.K. 2019
- Extra purchases and returns consumers will make with ‘try-before-you-buy’ U.S. 2018
- Free returns: U.S. consumers' likeliness to shop more online 2016
- Reverse logistics - package returns in the U.S. by company FY 2015
- Reverse logistics - USPS package returns by type FY 2017
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Studies
- Reverse logistics
- Reverse Logistics and the U.S. Postal Service 2018
- Retail returns and the consumer experience 2018
- Narvar Consumer Report 2018
- Future-proof your reverse logistics 2017
- The Try Before You Buy: A Returns Tsunami for Retail 2018
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