Return policy characteristics preventing U.S. customers from making purchases 2016

This statistic depicts the results of a survey regarding the most important return policy characteristics that prevent customers from making a purchase in the United States in 2016. According to the survey, 74 percent of the respondents mentioned return shipping fees as one of the most important return policies that prevent them from shopping.

Most important return policy characteristics that prevent customers from making a purchase in the United States in 2016

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Sources

Release date

June 2017

Region

United States

Survey time period

2017

Number of respondents

677 respondents

Age group

21-65 years

Special properties

consumers who returned online purchases in the last 12 months.

Method of interview

Online survey

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Statistics on "Reverse logistics"

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