Return policy characteristics preventing U.S. customers from making purchases 2016
Most important return policy characteristics that prevent customers from making a purchase in the United States in 2016
This statistic depicts the results of a survey regarding the most important return policy characteristics that prevent customers from making a purchase in the United States in 2016. According to the survey, 74 percent of the respondents mentioned return shipping fees as one of the most important return policies that prevent them from shopping.
Most important return policy characteristics that prevent customers from making a purchase in the United States in 2016
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| Share of respondents | |
|---|---|
| Restocking fees | 83% |
| Return shipping fees | 74% |
| Short time limit for return | 51% |
| Requiring a return authorization | 25% |
| Not being able to return to store | 22% |
Source
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Statistics on "Reverse logistics"
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Statistics on "Reverse logistics"
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