Return policy characteristics preventing U.S. customers from making purchases 2016

Most important return policy characteristics that prevent customers from making a purchase in the United States in 2016

Return policy characteristics preventing U.S. customers from making purchases 2016 This statistic depicts the results of a survey regarding the most important return policy characteristics that prevent customers from making a purchase in the United States in 2016. According to the survey, 74 percent of the respondents mentioned return shipping fees as one of the most important return policies that prevent them from shopping.
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Most important return policy characteristics that prevent customers from making a purchase in the United States in 2016

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Share of respondents
Restocking fees83%
Return shipping fees74%
Short time limit for return51%
Requiring a return authorization25%
Not being able to return to store22%
Share of respondents
Restocking fees83%
Return shipping fees74%
Short time limit for return51%
Requiring a return authorization25%
Not being able to return to store22%
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This statistic depicts the results of a survey regarding the most important return policy characteristics that prevent customers from making a purchase in the United States in 2016. According to the survey, 74 percent of the respondents mentioned return shipping fees as one of the most important return policies that prevent them from shopping.
Show more
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Statistics on "Reverse logistics"
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  • E-retailers
  • Consumer behavior
  • Return process
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