This survey shows the customers' opinion on if they have used social media to praise a brand or its customer service in the United States and worldwide in 2017. During the survey, 41 percent of respondents from the United States stated that they have used social media to praise a brand or its customer service.
Have you ever used social media to praise a brand or its customer service?
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About the region
10
- Basic Statistic Share of customers by poor customer service experiences U.S.& worldwide 2018
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- Basic Statistic Important aspects of a good customer service experience U.S.& worldwide 2018
- Basic Statistic Self-service issues experienced by customers U.S.& worldwide 2018
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Selected statistics
3
Other regions
10
- Basic Statistic Customers by share lost due to poor service in the last year U.S.& worldwide 2018
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Related statistics
10
- Basic Statistic Customers by share lost due to poor service experience U.S.& worldwide 2018
- Premium Statistic Share of customers by if self-service helped with their issue U.S.& worldwide 2017
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- Premium Statistic Share of customers by search engine usage to answer questions U.S.& worldwide 2017
- Basic Statistic Consumers' willingness to wait on hold, customer service by phone 2012
- Basic Statistic U.S. consumers' willingness to wait for customer service in-person 2012
- Basic Statistic U.S. consumers' opinions on customer service waiting times 2012
- Basic Statistic Importance of customer experience when making purchase decisions worldwide 2018
- Premium Statistic Importance of customer experience on price of purchases worldwide 2018
- Premium Statistic U.S. lost sales due to poor customer service experiences 2012
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10
- U.S. share of entrepreneurs by age 2022
- Distribution of Ahold Delhaize Group's global net sales by region 2016-2021
- Number of Deutsche Bank customers 2012-2014, by segment
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- Coffee shops, tea shops and cafes: where consumers go in the United Kingdom (UK) 2013
- Entrepreneurial Activity in the U.S. - by state 2011
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- Syngenta's sales in the crop protection segment worldwide 2013-2022
- Employee count of Fluor Corporation 2008-2022
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- Number of Deutsche Bank customers 2012-2014, by segment
- Leading organisations for customer satisfaction in the UK 2014, by satisfaction index
- Coffee shops, tea shops and cafes: where consumers go in the United Kingdom (UK) 2013
- Entrepreneurial Activity in the U.S. - by state 2011
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- Employee count of Fluor Corporation 2008-2022
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Microsoft. (August 1, 2017). Have you ever used social media to praise a brand or its customer service? [Graph]. In Statista. Retrieved September 25, 2023, from https://www.statista.com/statistics/808596/customers-opinion-on-using-social-media-to-praise-a-brand/
Microsoft. "Have you ever used social media to praise a brand or its customer service?." Chart. August 1, 2017. Statista. Accessed September 25, 2023. https://www.statista.com/statistics/808596/customers-opinion-on-using-social-media-to-praise-a-brand/
Microsoft. (2017). Have you ever used social media to praise a brand or its customer service?. Statista. Statista Inc.. Accessed: September 25, 2023. https://www.statista.com/statistics/808596/customers-opinion-on-using-social-media-to-praise-a-brand/
Microsoft. "Have You Ever Used Social Media to Praise a Brand or Its Customer Service?." Statista, Statista Inc., 1 Aug 2017, https://www.statista.com/statistics/808596/customers-opinion-on-using-social-media-to-praise-a-brand/
Microsoft, Have you ever used social media to praise a brand or its customer service? Statista, https://www.statista.com/statistics/808596/customers-opinion-on-using-social-media-to-praise-a-brand/ (last visited September 25, 2023)
Have you ever used social media to praise a brand or its customer service? [Graph], Microsoft, August 1, 2017. [Online]. Available: https://www.statista.com/statistics/808596/customers-opinion-on-using-social-media-to-praise-a-brand/