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Ways in which customers initiate customer service interaction U.S. & worldwide 2018

When engaging with customer service, do you try to use self service first, or do you immediately engage with an agent?

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Source

Release date

March 2019

Region

Worldwide, United States

Survey time period

2018

Number of respondents

5,000 respondents

Age group

18 years and older

Supplementary notes

Number of respondents is for the global survey. The source did not specify the number of U.S. respondents.

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Statistics on "Customer service in the U.S."

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