- Services›
- Business Services›
Customers' opinion about customer service quality U.S.& worldwide 2018
Premium statistics
Industry-specific and extensively researched technical data (partially from exclusive partnerships).
A paid subscription is required for full access.
Customers' opinion about customer service quality U.S.& worldwide 2018
Do you feel the quality of customer service is getting better or worse?
by E. Mazareanu,
last edited
Mar 27, 2019
This survey shows the share of customers in the U.S. and worldwide by their opinion about customer service getting better in 2018. During the survey, 58 percent of respondents from the United States stated that they think customer service is getting better.
Do you feel the quality of customer service is getting better or worse?
| United States | Global average | |
|---|---|---|
| - | - | - |
| - | - | - |
| United States | Global average | |
|---|---|---|
| - | - | - |
| - | - | - |
Exclusive Premium statistic
You need a Premium Account for unlimited access.
Full access to 1.5m statistics
Incl. source references
Available to download in PNG, PDF, XLS format
Premium Account
only $49 / month
*
Exclusive content
Exclusive Premium statistic
You need a Premium Account for unlimited access.
Full access to 1.5m statistics
Incl. source references
Available to download in PNG, PDF, XLS format
Premium Account
only $49 / month
*
© Statista 2019
About this statistic
Show source
Download
Settings
Share
Chart type
Datalabels
Share on Social Media
Download started
Please be patient - this may take a moment
Please be patient - this may take a moment
Description
Source
More information
by E. Mazareanu,
last edited
Mar 27, 2019
This survey shows the share of customers in the U.S. and worldwide by their opinion about customer service getting better in 2018. During the survey, 58 percent of respondents from the United States stated that they think customer service is getting better.
- Show sources information
- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- March 2019
- Region
- Worldwide, United States
- Survey time period
- 2018
- Number of respondents
- 5,000 respondents
- Age group
- 18 years and older
- Supplementary notes
- Number of respondents is for the global survey. The source did not specify the number of U.S. respondents.
Source
- Show sources information
- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- March 2019
More information
- Region
- Worldwide, United States
- Survey time period
- 2018
- Number of respondents
- 5,000 respondents
- Age group
- 18 years and older
- Supplementary notes
- Number of respondents is for the global survey. The source did not specify the number of U.S. respondents.
Other statistics on the topic
Call center services industry in the U.S.
+Business Services
Largest U.S. call centers by number of employees 2018
+Business Services
Call center market size by region 2012-2017
+Business Services
Number of call centers in the U.S. states with the highest employment 2018
+Business Services
Revenue of Tata Consultancy Services Limited worldwide 2007-2019
Statista Accounts:
Access All Statistics. Starting from $588 / Year
Basic Account
Get to know the platform
You only have access to basic statistics.
This statistic is not included in your account!
Premium Account
Your perfect start with Statista
- Instant access to 1m statistics
- Download in XLS, PDF & PNG format
- Detailed references
$49 / Month *
Corporate Account
Full access
Corporate solution including all features.
* All products require an annual contract.
Prices do not include sales tax.
Prices do not include sales tax.
Leading companies trust Statista:
Related Studies: Available to Download in PDF or PPTX Format
All Information
in one Presentation
Call centers in the U.S.
- 55 page/s
- English
- pptx
- Detailed references
Everything On "Call centers in the U.S." in One Document: Edited and Divided into Handy Chapters. Including Detailed References.
Other Reports & Dossiers
Statista is a great source of knowledge, and pretty helpful to manage the daily work.Christof Baron
CEO, MindShare Germany
Statistics on "Call centers in the U.S."
- Industry overview
The most important statistics
- Market size of the call center market worldwide from 2012 to 2017, by region (in billion U.S. dollars)Call center market size by region 2012-2017
- Global contact center satisfaction index from 2010 to 2019Global contact center satisfaction index 2010-2019
- Global contact center satisfaction index from 2016 to 2019, by industryGlobal contact center satisfaction index by industry 2016-2019
- Number of call centers opened or expanded from 2016 to 2018, by region or countryNumber of call centers opened or expanded by region 2016-2018
- Number of contact center employees in the United States from 2014 to 2018 (in millions)*Contact center employees in the United States 2014-2018
- Number of call centers in the U.S. states with the highest call center employment in July 2018Number of call centers in the U.S. states with the highest employment 2018
- Largest call centers in the United States as of August 2018, by number of employeesLargest U.S. call centers by number of employees 2018
- Leading companies
The most important statistics
- Revenue of Tata Consultancy Services Limited worldwide from 2007 to 2019 (in trillion Indian rupees)Revenue of Tata Consultancy Services Limited worldwide 2007-2019
- Revenue distribution of Tata Consultancy Services Limited worldwide in 2018 and 2019, by regionRevenue distribution of Tata Consultancy Services worldwide by region 2018-2019
- Revenue of Convergys Corporation from 2009 to 2017 (in billion U.S. dollars)Revenue of Convergys Corporation 2009-2017
- Revenue of Convergys Corporation from 2011 to 2017, by segment (in million U.S. dollars)Revenue of Convergys Corporation by segment 2011-2017
- Total revenue generated by Arvato from CRM Solutions from 2015 to 2017 (in billion U.S. dollars)Arvato Bertlesmann: revenue from CRM solutions 2015-2016
- Employment
The most important statistics
- Number of jobs created in the call center industry in the United States from 2016 to 2018, by regionNumber of jobs created in the U.S. call center industry by region U.S. 2016-2018
- Numbers of employees working in telecommunications in the U.S. from 2015 to 2018, by occupationU.S. telecommunications industry: employees by occupation 2015-2018
- Leading states with the highest number of call center workers in the United States as of July 2018U.S. states with the highest number of call center employees 2018
- States with the highest employment in telemarketing in the United States as of May 2018States with the highest employment in telemarketing in the U.S. 2018
- Customer service agents' promotion opportunities in the United States in 2017 and 2018, by gender*Customer service agents' opinion about opportunities by gender U.S. 2017-2018
- Operations
The most important statistics
- Share of customers in the United States who have contacted customer service for any reason in the past month from 2015 to 2018*Customers who have contacted customer service in the past month U.S. 2015-2018
- Communication channels easy to use in customer service in the United States in 2018Easiest-to-use customer service channels in U.S. 2018
- Share of customers in the United States who did more business with companies due to good customer service in 2017 and 2018U.S. customers who did more business with companies due to good customer service 2018
- What is the most frustrating aspect of a poor customer service experience?Share of customers by poor customer service experiences U.S.& worldwide 2018
- Do you feel the quality of customer service is getting better or worse?Customers' opinion about customer service quality U.S.& worldwide 2018
- Share of customers in the United States who stopped doing business with a company due to poor customer service from 2016 to 2018Customers who stopped doing business due to poor customer service U.S. 2016-2018
Discover Statista
Need help with using Statista for your research?
Tutorials and first steps
Further Content: Statistics, Studies, and Topic Pages
Statistics
- Willingness to extend communications contract for higher quality service Ireland 2015
- Willingness to extend communications contract for higher quality service Italy 2015
- Telecommunications contract: quality of service information in Austria 2015
- Willingness to extend communications contract for higher quality service Denmark 2015
- French level of confidence in the quality of products in restaurants 2013
- Willingness to extend communications contract for better service Netherlands 2015
- Willingness to extend communications contract for higher quality service EU 2015
- Telecommunications contract: quality of service information in Italy 2015
- Level of confidence of the French in the quality of restaurants 2013
- Current account customer satisfaction of banks in Northern Ireland 2018
- Telecommunications contract: quality of service information in Belgium 2015
- Willingness to extend communications contract for higher quality service UK 2015
- Willingness to extend communications contract for higher quality service Spain 2015
- Telecommunications contract: quality of service information in Denmark 2015
- Telecommunications contract: quality of service information in Portugal 2015
- Telecommunications contract: quality of service information in the EU 2015
- Telecommunications contract: quality of service information in the Netherlands 2015
- Bank of Ireland customer satisfaction in Northern Ireland 2018, by service
- Willingness to extend communications contract for higher quality service France 2015
- Austria: turnover of the professional & technical activities industry 2008-2016
Studies
- Customer service in the U.S.
- Call centers in the U.S.
- State of Customer Service Experience 2018
- Global State of Customer Service Report 2018
- Global State of Customer Service Report 2017
- Live Chat Benchmark Report 2019
- Global Customer Service Barometer 2012
- State of Customer Service Experience 2017
- Live Chat Benchmark Report 2018
- State of Chatbots Report 2018
- Knowlagent contact center productivity survey 2011
- Tata Consultancy Services Limited Annual Report 2018-2019
- 2018 Aspect Consumer Experience Index
- Synnex Annual Report 2018
- Teleperformance Annual Report 2018
Statistics on "Call centers in the U.S."
- Market size of the call center market worldwide from 2012 to 2017, by region (in billion U.S. dollars)
- Global contact center satisfaction index from 2010 to 2019
- Global contact center satisfaction index from 2016 to 2019, by industry
- Number of call centers opened or expanded from 2016 to 2018, by region or country
- Number of contact center employees in the United States from 2014 to 2018 (in millions)*
- Number of call centers in the U.S. states with the highest call center employment in July 2018
- Largest call centers in the United States as of August 2018, by number of employees
- Revenue of Tata Consultancy Services Limited worldwide from 2007 to 2019 (in trillion Indian rupees)
- Revenue distribution of Tata Consultancy Services Limited worldwide in 2018 and 2019, by region
- Revenue of Convergys Corporation from 2009 to 2017 (in billion U.S. dollars)
- Revenue of Convergys Corporation from 2011 to 2017, by segment (in million U.S. dollars)
- Total revenue generated by Arvato from CRM Solutions from 2015 to 2017 (in billion U.S. dollars)
- Number of jobs created in the call center industry in the United States from 2016 to 2018, by region
- Numbers of employees working in telecommunications in the U.S. from 2015 to 2018, by occupation
- Leading states with the highest number of call center workers in the United States as of July 2018
- States with the highest employment in telemarketing in the United States as of May 2018
- Customer service agents' promotion opportunities in the United States in 2017 and 2018, by gender*
- Share of customers in the United States who have contacted customer service for any reason in the past month from 2015 to 2018*
- Communication channels easy to use in customer service in the United States in 2018
- Share of customers in the United States who did more business with companies due to good customer service in 2017 and 2018
- What is the most frustrating aspect of a poor customer service experience?
- Do you feel the quality of customer service is getting better or worse?
- Share of customers in the United States who stopped doing business with a company due to poor customer service from 2016 to 2018
- The maximum duration of a communication services contract is currently two years. Would you be prepared to sign a contract with a provider for a longer period in exchange for a much higher speed and enhanced quality of service?
- The maximum duration of a communication services contract is currently two years. Would you be prepared to sign a contract with a provider for a longer period in exchange for a much higher speed and enhanced quality of service?
- Distribution of agreement regarding telecommunications contracts containing sufficient and clear information on the quality of service subscribed to in Austria in 2015
- The maximum duration of a communication services contract is currently two years. Would you be prepared to sign a contract with a provider for a longer period in exchange for a much higher speed and enhanced quality of service?
- Confidence granted in restaurateurs regarding various aspects of the quality of products used in France in 2013*
- The maximum duration of a communication services contract is currently two years. Would you be prepared to sign a contract with a provider for a longer period in exchange for a much higher speed and enhanced quality of service?
- The maximum duration of a communication services contract is currently two years. Would you be prepared to sign a contract with a provider for a longer period in exchange for a much higher speed and enhanced quality of service?
- Distribution of agreement regarding telecommunications contracts containing sufficient and clear information on the quality of service subscribed to in Italy in 2015
- Today would you say that you have confidence in the quality of the dishes that the restaurants serve you?
- Share of people who would recommend their personal bank account provider to friends or family in Northern Ireland in 2018, by provider
- Distribution of agreement regarding telecommunications contracts containing sufficient and clear information on the quality of service subscribed to in Belgium in 2015
- The maximum duration of a communication services contract is currently two years. Would you be prepared to sign a contract with a provider for a longer period in exchange for a much higher speed and enhanced quality of service?
- The maximum duration of a communication services contract is currently two years. Would you be prepared to sign a contract with a provider for a longer period in exchange for a much higher speed and enhanced quality of service?
- Distribution of agreement regarding telecommunications contracts containing sufficient and clear information on the quality of service subscribed to in Denmark in 2015
- Distribution of agreement regarding telecommunications contracts containing sufficient and clear information on the quality of service subscribed to in Portugal in 2015
- Distribution of agreement regarding telecommunications contracts containing sufficient and clear information on the quality of service subscribed to in the European Union (EU) in 2015
- Distribution of agreement regarding telecommunications contracts containing sufficient and clear information on the quality of service subscribed to in the Netherlands in 2015
- Bank of Ireland current account customer satisfaction in Northern Ireland in 2018, by service
- The maximum duration of a communication services contract is currently two years. Would you be prepared to sign a contract with a provider for a longer period in exchange for a much higher speed and enhanced quality of service?
- Annual turnover of the professional, scientific and technical activities industry in Austria from 2008 to 2016 (in million euros)
Statista Accounts:
Access All Statistics. Starting from $588 / Year
Related topics
About Statista
Statista offers dossiers and reports on over 170 industries. With Statista you are always able to make informed decisions and boost your work efficiency.
Internet & Telecommunications
- Social Media
- E-Commerce
- Online Video & Entertainment
- Advertising & Marketing
Consumer Goods & FMCG
- Alcoholic Beverages
- Cleaning Products
- Cosmetics & Personal Care
- Food & Nutrition
Retail & Trade
- Health & Hygiene
- International Trade
- Shopping Behavior
- Sports & Leisure
Travel, Tourism & Hospitality
- Business Travel
- Leisure Travel
- Accomodation
- Restaurants
Society
- Demographics
- Economy
- Education & Science
- Politics & Government
Transportation & Logistics
- Aviation
- Rail Transport
- Vehicles & Road Traffic
- Water Transport
Save statistic in .XLS format
You can only download this statistic as a Premium user.
Save statistic in .PNG format
You can only download this statistic as a Premium user.
Save statistic in .PDF format
You can only download this statistic as a Premium user.
Show source references
As a Premium user you get access to the detailed source references and background information about this statistic.
Show details about this statistic
As a Premium user you get access to background information and details about the release of this statistic.
Bookmark statistics
As soon as this statistic is updated, you will immediately be notified via e-mail.
Change statistics options
You need at least a Premium Account to use this feature.
Exclusive Corporate feature
This feature is limited to our corporate solutions.
Please contact us to get started with full access to dossiers, forecasts, studies and international data.
Corporate Account
We use cookies to personalize contents and ads, offer social media features, and analyze access to our website. In your browser settings you can configure or disable this, respectively, and can delete any already placed cookies. For details, please see your browser’s Help section (by pressing F1). Please see our privacy statement for details about how we use data.