This survey shows the share of customers in the U.S. and worldwide by their opinion about customer service getting better in 2018. During the survey, 58 percent of respondents from the United States stated that they think customer service is getting better.
Do you feel the quality of customer service is getting better or worse?
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Microsoft. (March 14, 2019). Do you feel the quality of customer service is getting better or worse? [Graph]. In Statista. Retrieved February 27, 2020, from https://www.statista.com/statistics/810469/customers-opinion-about-customer-service-getting-better/
Microsoft. "Do you feel the quality of customer service is getting better or worse?." Chart. March 14, 2019. Statista. Accessed February 27, 2020. https://www.statista.com/statistics/810469/customers-opinion-about-customer-service-getting-better/
Microsoft. (2019). Do you feel the quality of customer service is getting better or worse?. Statista. Statista Inc.. Accessed: February 27, 2020. https://www.statista.com/statistics/810469/customers-opinion-about-customer-service-getting-better/
Microsoft. "Do You Feel The Quality of Customer Service Is Getting Better or Worse?." Statista, Statista Inc., 14 Mar 2019, https://www.statista.com/statistics/810469/customers-opinion-about-customer-service-getting-better/
Microsoft, Do you feel the quality of customer service is getting better or worse? Statista, https://www.statista.com/statistics/810469/customers-opinion-about-customer-service-getting-better/ (last visited February 27, 2020)
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