This survey shows the share of customers in the U.S. and worldwide by their opinion about customer service getting better in 2018. During the survey, 58 percent of respondents from the United States stated that they think customer service is getting better.
Do you feel the quality of customer service is getting better or worse?
Characteristic
United States
Global average
-
-
-
-
-
-
Exclusive Premium Statistic
To access all Premium Statistics, you need a paid Statista Account
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Microsoft. (March 14, 2019). Do you feel the quality of customer service is getting better or worse? [Graph]. In Statista. Retrieved September 17, 2024, from https://www.statista.com/statistics/810469/customers-opinion-about-customer-service-getting-better/
Microsoft. "Do you feel the quality of customer service is getting better or worse?." Chart. March 14, 2019. Statista. Accessed September 17, 2024. https://www.statista.com/statistics/810469/customers-opinion-about-customer-service-getting-better/
Microsoft. (2019). Do you feel the quality of customer service is getting better or worse?. Statista. Statista Inc.. Accessed: September 17, 2024. https://www.statista.com/statistics/810469/customers-opinion-about-customer-service-getting-better/
Microsoft. "Do You Feel The Quality of Customer Service Is Getting Better or Worse?." Statista, Statista Inc., 14 Mar 2019, https://www.statista.com/statistics/810469/customers-opinion-about-customer-service-getting-better/
Microsoft, Do you feel the quality of customer service is getting better or worse? Statista, https://www.statista.com/statistics/810469/customers-opinion-about-customer-service-getting-better/ (last visited September 17, 2024)
Do you feel the quality of customer service is getting better or worse? [Graph], Microsoft, March 14, 2019. [Online]. Available: https://www.statista.com/statistics/810469/customers-opinion-about-customer-service-getting-better/
