This survey shows the share of customers in the U.S. and worldwide by their opinion about customer service getting better in 2018. During the survey, 58 percent of respondents from the United States stated that they think customer service is getting better.
Do you feel the quality of customer service is getting better or worse?
Basic Account
Get to know the platform
You only have access to basic statistics.
This statistic is not included in your account.
Starter Account
The ideal entry-level account for individual users
- Instant access to 1m statistics
- Download in XLS, PDF & PNG format
- Detailed references
$59 USD $39 USD / Month *
in the first 12 months
Professional Account
Full access
Business Solutions including all features.
* Prices do not include sales tax.
Statistics on Customer service in the U.S.
Market overview
6
- Premium Statistic Size of global outsourced customer experience market 2015-2020*
- Premium Statistic Global outsourced customer experience market: breakdown by region 2017
- Basic Statistic Customers who have contacted customer service in the past month U.S. 2015-2020
- Basic Statistic Customers who contacted customer service via voice channels U.S. 2015-2020
- Basic Statistic Customer churn rate by industry U.S. 2020
- Premium Statistic Customers' opinion about customer service quality U.S.& worldwide 2018
Communication channels
4
- Premium Statistic Communication channels preferred to contact customer service worldwide 2018
- Premium Statistic Communication channels preferred to contact customer service by country 2018
- Premium Statistic Easiest-to-use customer service channels in U.S. 2019-2020
- Basic Statistic Channels which provide the fastest resolution from customer service U.S. 2015-2017
Customer satisfaction
5
- Basic Statistic Customers who stopped doing business due to poor customer service U.S. 2016-2020
- Basic Statistic Important aspects of a good customer service experience U.S.& worldwide 2018
- Basic Statistic Share of customers by poor customer service experiences U.S.& worldwide 2018
- Premium Statistic Customer service: change in customers' expectations in the last year 2018
- Premium Statistic Importance of customer service to customers' choice of or loyalty to a brand 2018
Self-service
4
- Premium Statistic Issue resolution prior to contacting customer service in the U.S. by sector 2020
- Basic Statistic Customers: opinion on self-service portal usage by brands U.S.& worldwide 2018
- Basic Statistic Ways in which customers initiate customer service interaction U.S. & worldwide 2018
- Basic Statistic Self-service issues experienced by customers U.S.& worldwide 2018
Digital trends
5
- Basic Statistic Preferred contact channels for customers to resolve issues U.S. 2020
- Premium Statistic U.S. adults' challenges of using chatbots 2018
- Basic Statistic Customers by if they favor brands that proactively contact them U.S.& worldwide 2018
- Basic Statistic Customers by if they favor brands that respond to complaints U.S.& worldwide 2018
- Basic Statistic Expected response time for social media questions or complaints in U.S. & global 2018
Further related statistics
12
- Favorite brands according to quality in France 2017
- Willingness to extend communications contract for higher quality service Austria 2015
- Best airports in the world 2019
- Willingness to extend communications contract for higher quality service Italy 2015
- Opinion of French people on the disadvantage of shared transport 2014
- Telecommunications contract: quality of service information in Austria 2015
- Level of quality assurance process at call centers worldwide 2018
- Bank of Ireland customer satisfaction in Northern Ireland 2020, by service
- Current account customer satisfaction of banks in Northern Ireland 2021
- Willingness to extend communications contract for higher quality service Spain 2015
- Air travel quality in Canada - Canadian adults' opinion 2017
- Willingness to extend communications contract for higher quality service Germany 2015
Further Content: You might find this interesting as well
Statistics
- Favorite brands according to quality in France 2017
- Willingness to extend communications contract for higher quality service Austria 2015
- Best airports in the world 2019
- Willingness to extend communications contract for higher quality service Italy 2015
- Opinion of French people on the disadvantage of shared transport 2014
- Telecommunications contract: quality of service information in Austria 2015
- Level of quality assurance process at call centers worldwide 2018
- Bank of Ireland customer satisfaction in Northern Ireland 2020, by service
- Current account customer satisfaction of banks in Northern Ireland 2021
- Willingness to extend communications contract for higher quality service Spain 2015
- Air travel quality in Canada - Canadian adults' opinion 2017
- Willingness to extend communications contract for higher quality service Germany 2015
Microsoft. (March 14, 2019). Do you feel the quality of customer service is getting better or worse? [Graph]. In Statista. Retrieved March 22, 2023, from https://www.statista.com/statistics/810469/customers-opinion-about-customer-service-getting-better/
Microsoft. "Do you feel the quality of customer service is getting better or worse?." Chart. March 14, 2019. Statista. Accessed March 22, 2023. https://www.statista.com/statistics/810469/customers-opinion-about-customer-service-getting-better/
Microsoft. (2019). Do you feel the quality of customer service is getting better or worse?. Statista. Statista Inc.. Accessed: March 22, 2023. https://www.statista.com/statistics/810469/customers-opinion-about-customer-service-getting-better/
Microsoft. "Do You Feel The Quality of Customer Service Is Getting Better or Worse?." Statista, Statista Inc., 14 Mar 2019, https://www.statista.com/statistics/810469/customers-opinion-about-customer-service-getting-better/
Microsoft, Do you feel the quality of customer service is getting better or worse? Statista, https://www.statista.com/statistics/810469/customers-opinion-about-customer-service-getting-better/ (last visited March 22, 2023)
Do you feel the quality of customer service is getting better or worse? [Graph], Microsoft, March 14, 2019. [Online]. Available: https://www.statista.com/statistics/810469/customers-opinion-about-customer-service-getting-better/