This survey shows the share of customers in the U.S. and worldwide by their opinion about customer service getting better in 2018. During the survey, 58 percent of respondents from the United States stated that they think customer service is getting better.
Do you feel the quality of customer service is getting better or worse?
Basic Account
Get to know the platform
You only have access to basic statistics.
This statistic is not included in your account.
Single Account
The ideal entry-level account for individual users
- Instant access to 1m statistics
- Download in XLS, PDF & PNG format
- Detailed references
$59 $39 / Month *
in the first 12 months
Corporate Account
Full access
Corporate solution including all features.
* Prices do not include sales tax.
Further Content: You might find this interesting as well
Statistics
- Telecommunications contract: quality of service information in Sweden 2015
- Telecommunications contract: quality of service information in the EU 2015
- Current account customer satisfaction of banks in Northern Ireland 2019
- Willingness to extend communications contract for higher quality service UK 2015
- Willingness to extend communications contract for higher quality service Spain 2015
- Telecommunications contract: quality of service information in Denmark 2015
- Telecommunications contract: quality of service information in Portugal 2015
- Willingness to extend communications contract for higher quality service Denmark 2015
- Opinion of French people on the disadvantage of shared transport 2014
- Willingness to extend communications contract for better service Netherlands 2015
- Telecommunications contract: quality of service information in Ireland 2015
- Coffee chain consumer satisfaction with services South Korea 2017, by brand
- Willingness to extend communications contract for higher quality service Sweden 2015
- Willingness to extend communications contract for higher quality service Ireland 2015
- Telecommunications contract: quality of service information in Germany 2015
- Telecommunications contract: quality of service information in Finland 2015
- Best airports in the world 2019
- Willingness to extend communications contract for higher quality service Finland 2015
- Willingness to extend communications contract for higher quality service Germany 2015
- Czech Republic: turnover of professional & technical activities industry 2008-2016
Microsoft. (March 14, 2019). Do you feel the quality of customer service is getting better or worse? [Graph]. In Statista. Retrieved January 20, 2021, from https://www.statista.com/statistics/810469/customers-opinion-about-customer-service-getting-better/
Microsoft. "Do you feel the quality of customer service is getting better or worse?." Chart. March 14, 2019. Statista. Accessed January 20, 2021. https://www.statista.com/statistics/810469/customers-opinion-about-customer-service-getting-better/
Microsoft. (2019). Do you feel the quality of customer service is getting better or worse?. Statista. Statista Inc.. Accessed: January 20, 2021. https://www.statista.com/statistics/810469/customers-opinion-about-customer-service-getting-better/
Microsoft. "Do You Feel The Quality of Customer Service Is Getting Better or Worse?." Statista, Statista Inc., 14 Mar 2019, https://www.statista.com/statistics/810469/customers-opinion-about-customer-service-getting-better/
Microsoft, Do you feel the quality of customer service is getting better or worse? Statista, https://www.statista.com/statistics/810469/customers-opinion-about-customer-service-getting-better/ (last visited January 20, 2021)