- Services›
- Business Services›
Customers by if they favor brands that respond to complaints U.S.& worldwide 2018
Customers by if they favor brands that respond to complaints U.S.& worldwide 2018
Do you have a more favorable view of brands that respond to customer service questions or complaints on social media?
by E. Mazareanu,
last edited
Mar 27, 2019
This statistic shows the share of customers in the U.S. and worldwide by if they have a more favorable view of brands that respond to customer service questions or complaints on social media in 2018. During the survey, 47 percent of respondents from the United States indicated that they have a more favorable view of brands that respond to customer service questions or complaints on social media.
Do you have a more favorable view of brands that respond to customer service questions or complaints on social media?
Loading statistic...
| United States | Global average | |
|---|---|---|
| Yes | 47% | 59% |
| No | 53% | 41% |
| United States | Global average | |
|---|---|---|
| Yes | 47% | 59% |
| No | 53% | 41% |
© Statista 2019
About this statistic
Source: Microsoft
Download
Settings
Share
Download started
Please be patient - this may take a moment
Please be patient - this may take a moment
Description
Source
More information
by E. Mazareanu,
last edited
Mar 27, 2019
This statistic shows the share of customers in the U.S. and worldwide by if they have a more favorable view of brands that respond to customer service questions or complaints on social media in 2018. During the survey, 47 percent of respondents from the United States indicated that they have a more favorable view of brands that respond to customer service questions or complaints on social media.
- Source
- Microsoft
- Show further sources information
- Show publisher information
- Release date
- March 2019
- Region
- Worldwide, United States
- Survey time period
- 2018
- Number of respondents
- 5,000 respondents
- Age group
- 18 years and older
- Supplementary notes
- Number of respondents is for the global survey. The source did not specify the number of U.S. respondents.
Source
- Source
- Microsoft
- Show further sources information
- Show publisher information
- Release date
- March 2019
More information
- Region
- Worldwide, United States
- Survey time period
- 2018
- Number of respondents
- 5,000 respondents
- Age group
- 18 years and older
- Supplementary notes
- Number of respondents is for the global survey. The source did not specify the number of U.S. respondents.
Other statistics on the topic
Customer service in the U.S.
Business Services
Customer churn rate by industry U.S. 2018
Business Services
Expected response time for social media questions or complaints in U.S. & global 2018
+Business Services
Communication channels preferred to contact customer service by country 2018
+Business Services
Size of global outsourced customer experience market 2015-2020
Statista Accounts:
Access All Statistics. Starting from $588 / Year
Basic Account
Get to know the platform
You only have access to basic statistics.
Premium Account
Your perfect start with Statista
- Instant access to 1m statistics
- Download in XLS, PDF & PNG format
- Detailed references
$49 / Month *
Corporate Account
Full access
Corporate solution including all features.
* All products require an annual contract.
Prices do not include sales tax.
Prices do not include sales tax.
Leading companies trust Statista:
Related Studies: Available to Download in PDF or PPTX Format
All Information
in one Presentation
Customer service in the U.S.
- 58 page/s
- English
- pptx
- Detailed references
Everything On "Customer service in the U.S." in One Document: Edited and Divided into Handy Chapters. Including Detailed References.
Statista is a great source of knowledge, and pretty helpful to manage the daily work.Christof Baron
CEO, MindShare Germany
Statistics on "Customer service in the U.S."
- Market overview
The most important statistics
- Global revenue of outsourced customer experience market from 2015 to 2020 (in billion U.S. dollars)*Size of global outsourced customer experience market 2015-2020
- Breakdown of the global outsourced customer experience market in 2017, by regionGlobal outsourced customer experience market: breakdown by region 2017
- Share of customers in the United States who have contacted customer service for any reason in the past month from 2015 to 2018*Customers who have contacted customer service in the past month U.S. 2015-2018
- Use of voice in customer service in the United States from 2015 to 2018Customers who contacted customer service via voice channels U.S. 2015-2018
- Customer churn rate in the United States in 2018, by industryCustomer churn rate by industry U.S. 2018
- Do you feel the quality of customer service is getting better or worse?Customers' opinion about customer service quality U.S.& worldwide 2018
- Communication channels
The most important statistics
- Which of the following customer service channels do you prefer?Communication channels preferred to contact customer service worldwide 2018
- Communication channels preferred to contact customer service in 2018, by countryCommunication channels preferred to contact customer service by country 2018
- Communication channels easy to use in customer service in the United States in 2018Easiest-to-use customer service channels in U.S. 2018
- Which of the following channels provides the fastest resolution from customer service?Channels which provide the fastest resolution from customer service U.S. 2015-2017
- Customer satisfaction
The most important statistics
- Share of customers in the United States who stopped doing business with a company due to poor customer service from 2016 to 2018Customers who stopped doing business due to poor customer service U.S. 2016-2018
- What is the most important aspect of a good customer service experience?Important aspects of a good customer service experience U.S.& worldwide 2018
- What is the most frustrating aspect of a poor customer service experience?Share of customers by poor customer service experiences U.S.& worldwide 2018
- Do you have higher expectations for customer service today than you had one year ago?Customer service: change in customers' expectations in the last year 2018
- How important is customer service to you in your choice of, or loyalty to, a brand?Importance of customer service to customers' choice of or loyalty to a brand 2018
- Self-service
The most important statistics
- Share of customers trying to resolve their issue before contacting customer service in the United States in 2019, by sectorIssue resolution prior to contacting customer service in the U.S. by sector 2019
- Do you expect a brand or organization to have an online self-service support portal?Customers: opinion on self-service portal usage by brands U.S.& worldwide 2018
- When engaging with customer service, do you try to use self service first, or do you immediately engage with an agent?Ways in which customers initiate customer service interaction U.S. & worldwide 2018
- If while using self-service you did not find the response you were looking for, what was the key issue?Self-service issues experienced by customers U.S.& worldwide 2018
- Digital trends
The most important statistics
- Communication channels customers prefer to use to resolve customer service issues in the United States in 2017Preferred contact channels for customers to resolve issues U.S. 2018
- Challenges of using chatbots according to adult internet users in the United States in 2018U.S. adults' challenges of using chatbots 2018
- Do you have a more favorable view of brands that offer or contact you with proactive customer service notifications?Customers by if they favor brands that proactively contact them U.S.& worldwide 2018
- Do you have a more favorable view of brands that respond to customer service questions or complaints on social media?Customers by if they favor brands that respond to complaints U.S.& worldwide 2018
- What is your expected response time for social media questions or complaints?Expected response time for social media questions or complaints in U.S. & global 2018
Discover Statista
Need help with using Statista for your research?
Tutorials and first steps
Further Content: Statistics, Studies, and Topic Pages
Statistics
- Customer service: using social media to complain about a brand U.S.& worldwide 2017
- U.S. consumers' opinions on companies' responses over social media channels 2012
- Customers' opinion: using social media to praise a brand in U.S. & worldwide 2017
- Share of customers by if companies responded to their questions on social media 2017
- U.S. consumers' usage of social media to get a customer service response 2012
- Customers' opinion: using social media to ask a customer service question 2017
- Reasons for using social media to get a customer service response 2012
- Social media influence on home décor style of U.S. consumers 2019, by generation
- Perception of companies' responses to complaints on social media in the UK 2015
- FITUR 2017: breakdown of followers by social network
- Ease of recruiting big data staff with social media skills in the UK 2013
- Success of online communication measures of B2B companies in Germany 2014
- Social media penetration for municipality customer support in the Netherlands 2016
- Facebook usage in Denmark 2015, by age group
- Italy: devices used to manage social activities related to MFW 2016
- Jeep's social media audience by gender 2016
- Norway: production value of administrative and support services industry 2008-2016
- Spain: production value of administrative and support services industry 2008-2016
- Latvia: employees in the professional & technical activities industry 2008-2015
- Brazil: net revenue of MGS 2013-2017
Studies
- Customer service in the U.S.
- Online recruiting and social media
- LinkedIn
- Call centers in the U.S.
- State of Customer Service Experience 2018
- Global State of Customer Service Report 2018
- Live Chat Benchmark Report 2019
- Social Media in the Worplace 2011
- Global Customer Service Barometer 2012
- State of Customer Service Experience 2017
- Live Chat Benchmark Report 2018
- State of Chatbots Report 2018
- Using Social Media for Talent Acquisition
- Global State of Customer Service Report 2017
- Knowlagent contact center productivity survey 2011
Statistics on "Customer service in the U.S."
- Size of global outsourced customer experience market 2015-2020
- Global outsourced customer experience market: breakdown by region 2017
- Customers who have contacted customer service in the past month U.S. 2015-2018
- Customers who contacted customer service via voice channels U.S. 2015-2018
- Customer churn rate by industry U.S. 2018
- Customers' opinion about customer service quality U.S.& worldwide 2018
- Communication channels preferred to contact customer service worldwide 2018
- Communication channels preferred to contact customer service by country 2018
- Easiest-to-use customer service channels in U.S. 2018
- Channels which provide the fastest resolution from customer service U.S. 2015-2017
- Customers who stopped doing business due to poor customer service U.S. 2016-2018
- Important aspects of a good customer service experience U.S.& worldwide 2018
- Share of customers by poor customer service experiences U.S.& worldwide 2018
- Customer service: change in customers' expectations in the last year 2018
- Importance of customer service to customers' choice of or loyalty to a brand 2018
- Issue resolution prior to contacting customer service in the U.S. by sector 2019
- Customers: opinion on self-service portal usage by brands U.S.& worldwide 2018
- Ways in which customers initiate customer service interaction U.S. & worldwide 2018
- Self-service issues experienced by customers U.S.& worldwide 2018
- Preferred contact channels for customers to resolve issues U.S. 2018
- U.S. adults' challenges of using chatbots 2018
- Customers by if they favor brands that proactively contact them U.S.& worldwide 2018
- Customers by if they favor brands that respond to complaints U.S.& worldwide 2018
- Expected response time for social media questions or complaints in U.S. & global 2018
- Customer service: using social media to complain about a brand U.S.& worldwide 2017
- U.S. consumers' opinions on companies' responses over social media channels 2012
- Customers' opinion: using social media to praise a brand in U.S. & worldwide 2017
- Share of customers by if companies responded to their questions on social media 2017
- U.S. consumers' usage of social media to get a customer service response 2012
- Customers' opinion: using social media to ask a customer service question 2017
- Reasons for using social media to get a customer service response 2012
- Social media influence on home décor style of U.S. consumers 2019, by generation
- Perception of companies' responses to complaints on social media in the UK 2015
- FITUR 2017: breakdown of followers by social network
- Ease of recruiting big data staff with social media skills in the UK 2013
- Success of online communication measures of B2B companies in Germany 2014
- Social media penetration for municipality customer support in the Netherlands 2016
- Facebook usage in Denmark 2015, by age group
- Italy: devices used to manage social activities related to MFW 2016
- Jeep's social media audience by gender 2016
- Norway: production value of administrative and support services industry 2008-2016
- Spain: production value of administrative and support services industry 2008-2016
- Latvia: employees in the professional & technical activities industry 2008-2015
- Brazil: net revenue of MGS 2013-2017
Statista Accounts:
Access All Statistics. Starting from $588 / Year
Related topics
About Statista
Statista offers dossiers and reports on over 170 industries. With Statista you are always able to make informed decisions and boost your work efficiency.
Internet & Telecommunications
- Social Media
- E-Commerce
- Online Video & Entertainment
- Advertising & Marketing
Consumer Goods & FMCG
- Alcoholic Beverages
- Cleaning Products
- Cosmetics & Personal Care
- Food & Nutrition
Retail & Trade
- Health & Hygiene
- International Trade
- Shopping Behavior
- Sports & Leisure
Travel, Tourism & Hospitality
- Business Travel
- Leisure Travel
- Accomodation
- Restaurants
Society
- Demographics
- Economy
- Education & Science
- Politics & Government
Transportation & Logistics
- Aviation
- Rail Transport
- Vehicles & Road Traffic
- Water Transport
Please log in to access our additional functions
Register in seconds and access exclusive features.
Basic Account
|
Instant Access
Premium Account
| ||
|---|---|---|---|
Our services
Click the question mark for further information | Free |
$49 per month*
| |
| Basic statistics | |||
| Premium statistics | |||
|
Graph download
| |||
| Download PDF | |||
|
Excel download
| |||
| Register | Purchase now | ||
*Duration: 12 months, billed annually, single license
Yes, let me download!
...and make my research life easier.
Exclusive Corporate feature
This feature is limited to our corporate solutions.
Please contact us to get started with full access to dossiers, forecasts, studies and international data.
Corporate Account
We use cookies to personalize contents and ads, offer social media features, and analyze access to our website. In your browser settings you can configure or disable this, respectively, and can delete any already placed cookies. For details, please see your browser’s Help section (by pressing F1). Please see our privacy statement for details about how we use data.