This statistic shows the share of customers in the U.S. and worldwide by if they have a more favorable view of brands that respond to customer service questions or complaints on social media in 2018. During the survey, 47 percent of respondents from the United States indicated that they have a more favorable view of brands that respond to customer service questions or complaints on social media.
Do you have a more favorable view of brands that respond to customer service questions or complaints on social media?
Loading statistic...
Basic Account
Get to know the platform
You only have access to basic statistics.
Single Account
The ideal entry-level account for individual users
- Instant access to 1m statistics
- Download in XLS, PDF & PNG format
- Detailed references
$59 $39 / Month *
in the first 12 months
Corporate Account
Full access
Corporate solution including all features.
* Prices do not include sales tax.
Further Content: You might find this interesting as well
Statistics
- Reasons for using social media to get a customer service response 2012
- Share of customers by if companies responded to their questions on social media 2017
- Customer service effectiveness on social media in U.S. and worldwide 2017
- Customers' opinion: using social media to ask a customer service question 2017
- Customer service: using social media to complain about a brand U.S.& worldwide 2017
- Customers' opinion: using social media to praise a brand in U.S. & worldwide 2017
- U.S. consumers' usage of social media to get a customer service response 2012
- U.S. consumers' opinions on companies' responses over social media channels 2012
- Social media influence on home décor style of U.S. consumers 2019, by generation
- Global internet users who would promote a brand for content 2017, by age group
- FITUR 2017: breakdown of followers by social network
- Leading purposes social media usage in the Netherlands 2016-2019
- Success of online communication measures of B2B companies in Germany 2014
- U.S. usage reach of leading social networks 2017
- Forbes' companies in business services China & Hong Kong 2017, based on market value
Microsoft. (March 14, 2019). Do you have a more favorable view of brands that respond to customer service questions or complaints on social media? [Graph]. In Statista. Retrieved July 05, 2022, from https://www.statista.com/statistics/810968/customers-by-if-they-favor-brands-that-respond-to-complaints/
Microsoft. "Do you have a more favorable view of brands that respond to customer service questions or complaints on social media?." Chart. March 14, 2019. Statista. Accessed July 05, 2022. https://www.statista.com/statistics/810968/customers-by-if-they-favor-brands-that-respond-to-complaints/
Microsoft. (2019). Do you have a more favorable view of brands that respond to customer service questions or complaints on social media?. Statista. Statista Inc.. Accessed: July 05, 2022. https://www.statista.com/statistics/810968/customers-by-if-they-favor-brands-that-respond-to-complaints/
Microsoft. "Do You Have a More Favorable View of Brands That Respond to Customer Service Questions or Complaints on Social Media?." Statista, Statista Inc., 14 Mar 2019, https://www.statista.com/statistics/810968/customers-by-if-they-favor-brands-that-respond-to-complaints/
Microsoft, Do you have a more favorable view of brands that respond to customer service questions or complaints on social media? Statista, https://www.statista.com/statistics/810968/customers-by-if-they-favor-brands-that-respond-to-complaints/ (last visited July 05, 2022)