Customers by if they favor brands that proactively contact them U.S.& worldwide 2018

This statistic shows the share of customers in the U.S. and worldwide by if they have a more favorable view of brands that offer or contact you with proactive customer service notifications in 2018. During the survey, 66 percent of respondents from the United States indicated that they have a more favorable view of brands that offer or contact you with proactive customer service notifications.

Do you have a more favorable view of brands that offer or contact you with proactive customer service notifications?

United StatesGlobal average
Yes66%70%
No34%30%
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Source

Release date

March 2019

Region

Worldwide, United States

Survey time period

2018

Number of respondents

5,000 respondents

Age group

18 years and older

Supplementary notes

Number of respondents is for the global survey. The source did not specify the number of U.S. respondents.

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Statistics on "Customer service in the U.S."

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