This statistic shows the share of customers by if they expect the representative to know their contact, product and service information/ history when they contact a brand or organization for customer service in 2018. During the survey, 70 percent of respondents from the United States stated that they expect the customer service representative to know their contact, product and service information/ history.
Do you expect the representative to know your contact, product and service information/ history?
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Statista Accounts:
Access All Statistics. Starting from $468 / Year
Learn more about how Statista can support your business.
Microsoft. (March 14, 2019). Do you expect the representative to know your contact, product and service information/ history? [Graph]. In Statista. Retrieved July 04, 2022, from https://www.statista.com/statistics/811015/customers-customer-service-expectations-when-contacting-a-brand/
Microsoft. "Do you expect the representative to know your contact, product and service information/ history?." Chart. March 14, 2019. Statista. Accessed July 04, 2022. https://www.statista.com/statistics/811015/customers-customer-service-expectations-when-contacting-a-brand/
Microsoft. (2019). Do you expect the representative to know your contact, product and service information/ history?. Statista. Statista Inc.. Accessed: July 04, 2022. https://www.statista.com/statistics/811015/customers-customer-service-expectations-when-contacting-a-brand/
Microsoft. "Do You Expect The Representative to Know Your Contact, Product and Service Information/ History?." Statista, Statista Inc., 14 Mar 2019, https://www.statista.com/statistics/811015/customers-customer-service-expectations-when-contacting-a-brand/
Microsoft, Do you expect the representative to know your contact, product and service information/ history? Statista, https://www.statista.com/statistics/811015/customers-customer-service-expectations-when-contacting-a-brand/ (last visited July 04, 2022)
