- Services›
- Business Services›
Customer service: customers' expectations when contacting a brand 2018
Premium statistics
Industry-specific and extensively researched technical data (partially from exclusive partnerships).
A paid subscription is required for full access.
Customer service: customers' expectations when contacting a brand 2018
Do you expect the representative to know your contact, product and service information/ history?
by E. Mazareanu,
last edited
Mar 27, 2019
This statistic shows the share of customers by if they expect the representative to know their contact, product and service information/ history when they contact a brand or organization for customer service in 2018. During the survey, 70 percent of respondents from the United States stated that they expect the customer service representative to know their contact, product and service information/ history.
Do you expect the representative to know your contact, product and service information/ history?
| United States | Global average | |
|---|---|---|
| - | - | - |
| - | - | - |
| United States | Global average | |
|---|---|---|
| - | - | - |
| - | - | - |
Exclusive Premium statistic
You need a Premium Account for unlimited access.
Full access to 1m statistics
Incl. source references
Available to download in PNG, PDF, XLS format
Premium Account
only $49 / month
*
Exclusive content
Exclusive Premium statistic
You need a Premium Account for unlimited access.
Full access to 1m statistics
Incl. source references
Available to download in PNG, PDF, XLS format
Premium Account
only $49 / month
*
© Statista 2019
About this statistic
Show source
Download
Settings
Share
Chart type
Datalabels
Share on Social Media
Download started
Please be patient - this may take a moment
Please be patient - this may take a moment
Description
Source
More information
by E. Mazareanu,
last edited
Mar 27, 2019
This statistic shows the share of customers by if they expect the representative to know their contact, product and service information/ history when they contact a brand or organization for customer service in 2018. During the survey, 70 percent of respondents from the United States stated that they expect the customer service representative to know their contact, product and service information/ history.
- Show sources information
- Show publisher information
- Release date
- March 2019
- Region
- Worldwide, United States
- Survey time period
- 2018
- Number of respondents
- 5,000 respondents
- Age group
- 18 years and older
- Supplementary notes
- Number of respondents is for the global survey. The source did not specify the number of U.S. respondents.
Source
- Show sources information
- Show publisher information
- Release date
- March 2019
More information
- Region
- Worldwide, United States
- Survey time period
- 2018
- Number of respondents
- 5,000 respondents
- Age group
- 18 years and older
- Supplementary notes
- Number of respondents is for the global survey. The source did not specify the number of U.S. respondents.
Other statistics on the topic
+Cosmetics & Personal Care
Share of Millennials looking for natural skin care products in the U.S. 2017
+Cosmetics & Personal Care
U.S. consumers who prefer to buy natural/organic skin care products 2017, by gender
+Food & Nutrition
U.S. consumers' purchasing more organic foods than last year 2017
+Cosmetics & Personal Care
U.S. consumer attitude toward ingredient of natural cosmetics in 2016
Statista Accounts:
Access All Statistics. Starting from $588 / Year
Basic Account
Get to know the platform
You only have access to basic statistics.
This statistic is not included in your account!
Premium Account
Your perfect start with Statista
- Instant access to 1m statistics
- Download in XLS, PDF & PNG format
- Detailed references
$49 / Month *
Corporate Account
Full access
Corporate solution including all features.
* All products require an annual contract.
Prices do not include sales tax.
Prices do not include sales tax.
Leading companies trust Statista:
Statista is a great source of knowledge, and pretty helpful to manage the daily work.Christof Baron
CEO, MindShare Germany
Statistics on "Organic consumers in the U.S."
- Organic food consumption
The most important statistics
- Share of organic food purchased by consumers in the United States as of 2018, by categoryShare of organic food purchased by consumers U.S. 2018
- Share of consumers who purchase organic foods in the United States in 2016, by ethnicityShare of U.S. organic consumers by ethnicity 2016
- Share of consumers who have purchased fresh or packaged organic food in the last 30 days in the United States as of June 2016Consumers who have recently bought organic food U.S. 2016
- Share of consumers who purchase more organic foods compared to last year in the United States as of 2017U.S. consumers' purchasing more organic foods than last year 2017
- How often do you choose organic foods over non-organic foods?U.S. frequency of choosing organic foods over non-organic foods 2017
- Consumer behavior-food
The most important statistics
- Claims U.S. consumers associate with organic or natural products in 2017Consumer opinions about what counts as organic vs. natural food U.S. 2017
- Reasons consumers purchased fresh or packaged organic food in the last 30 days in the United States as of June 2017Reasons consumers have recently bought organic food U.S. 2017
- Factors influencing organic fruit and vegetable purchases in the United States in 2017Drivers of organic produce purchases in the United States in 2017
- Share of consumers who believe organic produce is healthier than conventionally grown food in the United States as of June 2016Consumer attitudes towards organic food health risks U.S. 2016
- Share of consumers who believe organic produce is healthier than conventionally grown food in the United States as of June 2016, by genderConsumer attitudes towards organic food health risks U.S. 2016, by gender
- Share of consumers who say cost is an important reason when deciding to buy organic food in the United States as of June 2016Consumers who are influenced by organic food cost U.S. 2016
- Organic cosmetics consumption
The most important statistics
- Share of organic beauty and personal care products purchased by consumers in the United States as of May 2017, by genderShare of organic beauty and care products bought by U.S. consumers 2017, by gender
- Share of organic makeup products purchased by consumers in the United States as of May 2017Share of organic makeup products bought by U.S. consumers 2017
- Share of organic skin care products purchased by consumers in the United States as of May 2017, by genderShare of organic skin care products bought by U.S. consumers 2017, by gender
- Share of organic sun care products purchased by consumers in the United States as of May 2017Share of organic sun care products bought by U.S. consumers 2017
- Frequency of makeup use among consumers in the United States as of May 2017, by consumer groupFrequency of makeup use among U.S. consumers 2017, by consumer group
- Share of Millennials looking for natural ingredients when purchasing skin care products in the United States as of 2017Share of Millennials looking for natural skin care products in the U.S. 2017
- Consumer behavior-cosmetics
The most important statistics
- Attitudes towards organic beauty and personal care products among consumers in the United States as of May 2017, by age groupU.S. consumer attitudes towards organic beauty and care products 2017, by age group
- Features consumers in the United States attribute more to organic beauty and personal care products as of May 2017Features U.S. consumers attribute to organic beauty products 2017
- Criteria used by consumers when selecting organic beauty and personal care products in the United States as of May 2017, by genderConsumer selection criteria of organic beauty and care products U.S. 2017, by gender
- Consumers who agree that organic beauty and personal care products are skin-friendly in the United States as of May 2017U.S. consumers who think organic beauty products are skin-friendly 2017
- Share of consumers who prefer to purchase natural or organic skin care products as of May 2017, by genderU.S. consumers who prefer to buy natural/organic skin care products 2017, by gender
- Consumer attitude towards ingredient label of the natural and organic personal care (NOPC) in the United States as of 2016U.S. consumer attitude toward ingredient of natural cosmetics in 2016
- Consumer spending
The most important statistics
- Forecasted consumption value of organic packaged food in the United States from 2014 to 2020 (in million U.S. dollars)Organic packaged food consumption in the U.S. 2014-2020
- Forecasted consumption value of organic beverages in the United States from 2014 to 2020 (in million U.S. dollars)Consumption of organic beverages in the U.S. 2014-2020
- Average amount consumers spend on organic beauty and personal care products per month in the United States as of May 2017 (in U.S. dollars)Average monthly spend on organic beauty products by U.S. consumers 2017
- Amount consumers are willing to pay for organic beauty and personal care products in the United States as of May 2017, by genderAmount U.S. consumers are willing to pay for organic beauty products 2017, by gender
- Amount consumers are willing to pay for organic beauty and personal care products in the United States as of May 2017, by household incomeAmount U.S. consumers are willing to pay for organic beauty products 2017, by income
Discover Statista
Need help with using Statista for your research?
Tutorials and first steps
Further Content: Statistics, Studies, and Topic Pages
Statistics
- Consumers' willingness to wait on hold, customer service by phone 2012
- Customers by if they favor brands with a customer service portal U.S.& worldwide 2017
- U.S. customer service issues that provoke a switch to another company 2012
- U.S. consumers' communication of customer service experiences 2012
- Customers by if they favor brands that respond to complaints U.S.& worldwide 2018
- Devices customers frequently use to contact customer service U.S.& worldwide 2017
- Customers' opinion: using social media to praise a brand in U.S. & worldwide 2017
- U.S. consumers' opinions on companies' responses over social media channels 2012
- U.S. consumers' communication channels for difficult service inquiries 2012
- Customer service: using social media to complain about a brand U.S.& worldwide 2017
- Customer service: change in customers' expectations in the last year 2018
- U.S. lost sales due to poor customer service experiences 2012
- Customers by if they favor brands that proactively contact them U.S.& worldwide 2018
- Customers by share lost due to poor service in the last year U.S.& worldwide 2018
- Ways in which customers initiate customer service interaction U.S. & worldwide 2018
- Importance of customer service to customers' choice of or loyalty to a brand 2018
- Consumers' who lost their temper with customer service professionals 2012
- Customers by if they believe brands act on feedback provided U.S.& worldwide 2018
- Customers by share lost due to poor service experience U.S.& worldwide 2018
- U.S. consumers' opinions on customer service by small businesses 2012
Studies
- Customer service in the U.S.
- Call centers in the U.S.
- State of Customer Service Experience 2018
- Global State of Customer Service Report 2018
- Live Chat Benchmark Report 2019
- Global Customer Service Barometer 2012
- State of Customer Service Experience 2017
- Live Chat Benchmark Report 2018
- State of Chatbots Report 2018
- Global State of Customer Service Report 2017
- Knowlagent contact center productivity survey 2011
- 2018 Aspect Consumer Experience Index
- Tata Consultancy Services Limited Annual Report 2018-2019
- Synnex Annual Report 2018
- Teleperformance Annual Report 2018
Statistics on "Organic consumers in the U.S."
- Share of organic food purchased by consumers in the United States as of 2018, by category
- Share of consumers who purchase organic foods in the United States in 2016, by ethnicity
- Share of consumers who have purchased fresh or packaged organic food in the last 30 days in the United States as of June 2016
- Share of consumers who purchase more organic foods compared to last year in the United States as of 2017
- How often do you choose organic foods over non-organic foods?
- Claims U.S. consumers associate with organic or natural products in 2017
- Reasons consumers purchased fresh or packaged organic food in the last 30 days in the United States as of June 2017
- Factors influencing organic fruit and vegetable purchases in the United States in 2017
- Share of consumers who believe organic produce is healthier than conventionally grown food in the United States as of June 2016
- Share of consumers who believe organic produce is healthier than conventionally grown food in the United States as of June 2016, by gender
- Share of consumers who say cost is an important reason when deciding to buy organic food in the United States as of June 2016
- Share of organic beauty and personal care products purchased by consumers in the United States as of May 2017, by gender
- Share of organic makeup products purchased by consumers in the United States as of May 2017
- Share of organic skin care products purchased by consumers in the United States as of May 2017, by gender
- Share of organic sun care products purchased by consumers in the United States as of May 2017
- Frequency of makeup use among consumers in the United States as of May 2017, by consumer group
- Share of Millennials looking for natural ingredients when purchasing skin care products in the United States as of 2017
- Attitudes towards organic beauty and personal care products among consumers in the United States as of May 2017, by age group
- Features consumers in the United States attribute more to organic beauty and personal care products as of May 2017
- Criteria used by consumers when selecting organic beauty and personal care products in the United States as of May 2017, by gender
- Consumers who agree that organic beauty and personal care products are skin-friendly in the United States as of May 2017
- Share of consumers who prefer to purchase natural or organic skin care products as of May 2017, by gender
- Consumer attitude towards ingredient label of the natural and organic personal care (NOPC) in the United States as of 2016
- Forecasted consumption value of organic packaged food in the United States from 2014 to 2020 (in million U.S. dollars)
- Forecasted consumption value of organic beverages in the United States from 2014 to 2020 (in million U.S. dollars)
- Average amount consumers spend on organic beauty and personal care products per month in the United States as of May 2017 (in U.S. dollars)
- Amount consumers are willing to pay for organic beauty and personal care products in the United States as of May 2017, by gender
- Amount consumers are willing to pay for organic beauty and personal care products in the United States as of May 2017, by household income
- When you contact a customer service center by phone, what is the maximum amount of time you are willing to wait on hold?
- Do you have a more favorable view of brands that offer a mobile-responsive customer service support portal?
- Which of the following customer service issues would be most likely to influence you to switch brands or companies?
- How often do you tell other people about your good / poor customer service experiences?
- Do you have a more favorable view of brands that respond to customer service questions or complaints on social media?
- Which device do you use most to start a customer service interaction?
- Have you ever used social media to praise a brand or its customer service?
- In the past year, have companies generally improved or worsened in terms of how quickly you feel they respond to you over social media channels surrounding a general inquiry or complaint?
- For a difficult customer service inquiry*, what is your preferred channel for reaching out to companies?
- Have you ever used social media to complain about a brand or its customer service?
- Do you have higher expectations for customer service today than you had one year ago?
- In the past year, have you intended to conduct a business transaction or make a purchase but decided not to based on a poor customer service experience?
- Do you have a more favorable view of brands that offer or contact you with proactive customer service notifications?
- Did you stop doing business with a brand due to a poor customer service experience in the last 12 months?
- When engaging with customer service, do you try to use self service first, or do you immediately engage with an agent?
- How important is customer service to you in your choice of, or loyalty to, a brand?
- In the past year, have you lost your temper with a customer service professional?
- Do you believe most brands take action on feedback provided by their customers?
- Have you ever stopped doing business with a brand because of a poor customer service experience?
- Do you agree that each of the following statements accuractely describes customer service in small businesses?
Statista Accounts:
Access All Statistics. Starting from $588 / Year
Related topics
About Statista
Statista offers dossiers and reports on over 170 industries. With Statista you are always able to make informed decisions and boost your work efficiency.
Internet & Telecommunications
- Social Media
- E-Commerce
- Online Video & Entertainment
- Advertising & Marketing
Consumer Goods & FMCG
- Alcoholic Beverages
- Cleaning Products
- Cosmetics & Personal Care
- Food & Nutrition
Retail & Trade
- Health & Hygiene
- International Trade
- Shopping Behavior
- Sports & Leisure
Travel, Tourism & Hospitality
- Business Travel
- Leisure Travel
- Accomodation
- Restaurants
Society
- Demographics
- Economy
- Education & Science
- Politics & Government
Transportation & Logistics
- Aviation
- Rail Transport
- Vehicles & Road Traffic
- Water Transport
Save statistic in .XLS format
You can only download this statistic as a Premium user.
Save statistic in .PNG format
You can only download this statistic as a Premium user.
Save statistic in .PDF format
You can only download this statistic as a Premium user.
Show source references
As a Premium user you get access to the detailed source references and background information about this statistic.
Show details about this statistic
As a Premium user you get access to background information and details about the release of this statistic.
Bookmark statistics
As soon as this statistic is updated, you will immediately be notified via e-mail.
Change statistics options
You need at least a Premium Account to use this feature.
Exclusive Corporate feature
This feature is limited to our corporate solutions.
Please contact us to get started with full access to dossiers, forecasts, studies and international data.
Corporate Account
We use cookies to personalize contents and ads, offer social media features, and analyze access to our website. In your browser settings you can configure or disable this, respectively, and can delete any already placed cookies. For details, please see your browser’s Help section (by pressing F1). Please see our privacy statement for details about how we use data.