Reasons to contact health insurance provider by generation U.S. 2017 | Statista

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This statistic shows the percentage of U.S. insured patients that had select reasons to contact their health insurance provider within the past year as of 2017, by generation. According to the data, among Millennials, 26 percent had contacted their health insurance to find a healthcare provider within the past year.

Percentage of U.S. patients that contacted their health insurance company for select reasons within the past year as of 2017, by generation

Characteristic	Total	Millennials (18-34 years)	Generation X (35-54 years)	Baby Boomers (55 years and older)
Ask questions about plan coverage	21%	27%	22%	18%
Ask questions about wellness plan	11%	18%	12%	6%
Find a healthcare provider	15%	26%	18%	7%
Check on authorization for services	14%	16%	16%	12%
Check on claims status	14%	14%	11%	15%
Check on provider payment status	12%	14%	14%	9%
Seek guidance on health issues	7%	11%	7%	4%
Other	3%	1%	3%	5%
I have not contacted my health insurance company over the past year	54%	43%	56%	58%

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Release date

June 2017

More information

Region

United States

Survey time period

May 4 to May 8, 2017

Number of respondents

2,083 respondents

Age group

18 years and older

Special properties

patients that have health insurance

Method of interview

Online survey

Supplementary notes

Original Question: "For which of the following reasons have you contacted your health insurance company within the past year?"

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