Reasons U.S. patients contacted their health insurance as of 2017, by generation

This statistic shows the percentage of U.S. insured patients that had select reasons to contact their health insurance provider within the past year as of 2017, by generation. According to the data, among Millennials, 26 percent had contacted their health insurance to find a healthcare provider within the past year.

Percentage of U.S. patients that contacted their health insurance company for select reasons within the past year as of 2017, by generation

TotalMillennials (18-34 years)Generation X (35-54 years)Baby Boomers (55 years and older)
Ask questions about plan coverage21%27%22%18%
Ask questions about wellness plan11%18%12%6%
Find a healthcare provider15%26%18%7%
Check on authorization for services14%16%16%12%
Check on claims status14%14%11%15%
Check on provider payment status12%14%14%9%
Seek guidance on health issues7%11%7%4%
I have not contacted my health insurance company over the past year54%43%56%58%
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Release date

June 2017


United States

Survey time period

May 4 to May 8, 2017

Number of respondents

2,083 respondents

Age group

18 years and older

Special properties

patients that have health insurance

Method of interview

Online survey

Supplementary notes

Original Question: "For which of the following reasons have you contacted your health insurance company within the past year?"

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Statistics on "Millennials and health in the U.S. "

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