Among the big players in Europe
Founded through mergers during the end of the 1990s and the beginning of the 2000s, UniCredit became a pan-European commercial bank. The Group counted almost 3.5 thousand branches and almost91 thousand employees all over Europe in 2020. Thanks to its presence in several markets, UniCredit was ranked among one of the leading banks in Europe in terms of market capitalization in 2019.
Online banking grows slowly in Italy
Italian customers are looking for a more efficient and flexible services from their banks. The steady growth of the online banking penetration in Italy in the last years is proof of that. However, when compared with other European countries, Italy seems to lack behind. Indeed, Italy ranked 28th among European countries in terms of online banking penetration.