Primary causes of customer service frustration in U.S. 2017

This statistic shows the main causes of customer service frustration in the United States in 2017. During the survey, 27 percent of the respondents cited lack of effectiveness as the primary cause of their customer service frustration.

From your experience, what has been the one most common cause of your customer service frustration?

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Source

Release date

January 2018

Region

United States

Survey time period

2017

Number of respondents

1,000 respondents

Age group

18-65 years

Method of interview

Online survey

Supplementary notes

The source does not provide any information regarding missing percentage points to 100 percent.

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