U.S. customers who did more business with companies due to good customer service 2020

Published by Statista Research Department, Jul 6, 2022
According to a survey conducted in 2020, the share of customers in the United States who did more business with companies due to good customer service reached 60 percent. This represents a decrease compared to 2017, when 68 percent of the respondents stated that they did more business with companies due to good customer service.

Share of customers in the United States who did more business with companies due to good customer service from 2017 to 2020

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Release date

September 2020

Region

United States

Survey time period

2017 to 2020

Number of respondents

1,100 respondents

Age group

18-65 years

Method of interview

Online survey

Supplementary notes

Figure prior to 2020 were taken from a previous edition.
Value for 2019 was not reported by the source.

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