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Share of customer service agents satisfied with their job by generation U.S. 2017

This statistic shows the share of customer service agents in the United States who are satisfied with their job as of March 2017, by generation. During the survey, 70 percent of the respondents, who belong to the Millennial generation, stated that they are satisfied with their customer service job.

How satisfied would you say you are currently with your job as a customer service representative?

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Release date

August 2017


United States

Survey time period

as of March 2017

Number of respondents

1,000 respondents

Age group

18-65 years

Method of interview

Online survey

Supplementary notes

Multiple answers were possible.

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Statistics on "Call centers in the U.S."

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