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Customer service agents who think customer questions are easy by size U.S. 2017

This statistic shows the share of customer service representatives who think customer questions and issues are easy to handle as of March 2017, by contact center size. During the survey, 40 percent of the respondents working at contact center with over 1,000 agents, stated that they think customer questions and issues are easy to handle.

Share of customer service representatives who think customer questions and issues are easy to handle as of March 2017, by contact center size

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Sources

Release date

August 2017

Region

United States

Survey time period

as of March 2017

Number of respondents

1,000 respondents

Age group

18-65 years

Method of interview

Online survey

Supplementary notes

Multiple answers were possible.
This question was phrased by the source as follows: "Thinking about the total number of customer questions and issues you handle in a typical week as a customer service representative, what percentage would you say are “easy”, “moderate” and “complex”?".

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Statistics on "Call centers in the U.S."

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