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Customer service agents who think customer questions are easy by size U.S. 2017
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Customer service agents who think customer questions are easy by size U.S. 2017
Share of customer service representatives who think customer questions and issues are easy to handle as of March 2017, by contact center size
This statistic shows the share of customer service representatives who think customer questions and issues are easy to handle as of March 2017, by contact center size. During the survey, 40 percent of the respondents working at contact center with over 1,000 agents, stated that they think customer questions and issues are easy to handle.
Share of customer service representatives who think customer questions and issues are easy to handle as of March 2017, by contact center size
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Description
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This statistic shows the share of customer service representatives who think customer questions and issues are easy to handle as of March 2017, by contact center size. During the survey, 40 percent of the respondents working at contact center with over 1,000 agents, stated that they think customer questions and issues are easy to handle.
Show more- Show sources information
- Show publisher information
- Release date
- August 2017
- Region
- United States
- Survey time period
- as of March 2017
- Number of respondents
- 1,000 respondents
- Age group
- 18-65 years
- Method of interview
- Online survey
- Supplementary notes
-
Multiple answers were possible.
This question was phrased by the source as follows: "Thinking about the total number of customer questions and issues you handle in a typical week as a customer service representative, what percentage would you say are “easy”, “moderate” and “complex”?".
Source
- Show sources information
- Show publisher information
- Release date
- August 2017
More information
- Region
- United States
- Survey time period
- as of March 2017
- Number of respondents
- 1,000 respondents
- Age group
- 18-65 years
- Method of interview
- Online survey
- Supplementary notes
-
Multiple answers were possible.
This question was phrased by the source as follows: "Thinking about the total number of customer questions and issues you handle in a typical week as a customer service representative, what percentage would you say are “easy”, “moderate” and “complex”?".
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