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Customer service agents opinion about job advancement, by generation U.S. 2017

This statistic shows the customer service agents opinion about opportunities for them to be promoted and/or advance in their career at the customer service center where they are currently working as of March 2017, by generation. During the survey, 45 percent of younger Millennial respondents stated that they think there are opportunities for career advancement in their current job as a customer service representative.

Do you feel there are opportunities for you to be promoted and/or advance in your career at the customer service center where you are currently working?

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Sources

Release date

August 2017

Region

United States

Survey time period

as of March 2017

Number of respondents

1,000 respondents

Age group

18-65 years

Method of interview

Online survey

Supplementary notes

Multiple answers were possible.

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Statistics on "Call centers in the U.S."

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