This statistic shows the share of customer service agents in the United States by channels through which they communicate with management after work as of March 2017. During the survey, 46 percent of the respondents stated that they can get in touch with management after work via text or SMS.
Customer service agents' communication channels with management in the United States in 2017
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Aspect. (August 17, 2017). Customer service agents' communication channels with management in the United States in 2017 [Graph]. In Statista. Retrieved February 26, 2020, from https://www.statista.com/statistics/816679/customer-service-agents-communication-channels-with-management-us/
Aspect. "Customer service agents' communication channels with management in the United States in 2017." Chart. August 17, 2017. Statista. Accessed February 26, 2020. https://www.statista.com/statistics/816679/customer-service-agents-communication-channels-with-management-us/
Aspect. (2017). Customer service agents' communication channels with management in the United States in 2017. Statista. Statista Inc.. Accessed: February 26, 2020. https://www.statista.com/statistics/816679/customer-service-agents-communication-channels-with-management-us/
Aspect. "Customer Service Agents' Communication Channels with Management in The United States in 2017." Statista, Statista Inc., 17 Aug 2017, https://www.statista.com/statistics/816679/customer-service-agents-communication-channels-with-management-us/
Aspect, Customer service agents' communication channels with management in the United States in 2017 Statista, https://www.statista.com/statistics/816679/customer-service-agents-communication-channels-with-management-us/ (last visited February 26, 2020)
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