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Customers demand on last mile services from retailers 2017
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Customers demand on last mile services from retailers 2017
What are your customers demanding most from their last mile services?*
by E. Mazareanu,
last edited
Mar 19, 2018
This statistic illustrates the findings of a 2017 retail supply chain survey that took place in North America and Europe regarding the most in-demand last mile services from retailers. According to the survey, 65 percent of the retail respondents stated that their customers demand delivery flexibility.
What are your customers demanding most from their last mile services?*
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Description
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by E. Mazareanu,
last edited
Mar 19, 2018
This statistic illustrates the findings of a 2017 retail supply chain survey that took place in North America and Europe regarding the most in-demand last mile services from retailers. According to the survey, 65 percent of the retail respondents stated that their customers demand delivery flexibility.
- Show sources information
- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- February 2018
- Region
- North America, Europe
- Survey time period
- 2017
- Number of respondents
- 323 respondents
- Special properties
- 194 logistics executives and 129 supply chain executives from retail.
- Supplementary notes
-
The source does not specify the type of survey; the source does not specify the age of respondents.
* The source mentions the answers come from retailer respondents.
Source
- Show sources information
- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- February 2018
More information
- Region
- North America, Europe
- Survey time period
- 2017
- Number of respondents
- 323 respondents
- Special properties
- 194 logistics executives and 129 supply chain executives from retail.
- Supplementary notes
-
The source does not specify the type of survey; the source does not specify the age of respondents.
* The source mentions the answers come from retailer respondents.
Other statistics on the topic
Last-mile delivery
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Statistics on "Last mile delivery"
- Market overview
The most important statistics
- Year-on-year percentage change in global parcels and express volume from 2012 to 2017Year-on-year change - parcels and express volume worldwide 2012-2017
- Parcel delivery time in developed and dense cities in 2017, by time of the day (in hours per cubic meter)Parcel delivery time in developed and dense cities - by time of the day 2017
- Mileage of parcel delivery in developed and dense cities in 2017, by delivery method (in kilometers per cubic meter)Parcel delivery mileage in developed and dense cities - by type and method 2017
- Breakdown of parcel delivery costs in developed and dense cities in 2017, by delivery method (in U.S. dollars per cubic meter)Costs of parcel delivery in developed and dense cities - by type and method 2017
- Breakdown of parcel delivery costs in developed and dense cities in 2017, by time of the day (in U.S. dollars per cubic meter)Costs of parcel delivery in developed and dense cities by time of the day 2017
- What are your customers demanding most from their last mile services?*Customers demand on last mile services from retailers 2017
- Customers
The most important statistics
- Most used methods in package delivery worldwide in 2018Package delivery methods used around the world 2018
- Which of these services offered by shipping providers have you already used?Use of services offered by shipping providers among U.S. online shoppers 2017
- How long did it take, from buying the product online until the order was delivered?Average delivery speed of cross-border purchases 2018
- Most common services logistics' customers demand for in last mile delivery in 2017Most in-demand services logistics' customers ask for in last mile delivery 2017
- Consumer expectation regarding online order shipping in the United States as of February 2017U.S. online order shipping expectations and offers 2017
- Merchants
The most important statistics
- Biggest challenges for logistics providers in last mile delivery in 2019Challenges for logistics providers in last mile delivery 2019
- Level of importance of last-mile delivery initiatives among retailers and manufacturers in the world in 2017, by typeImportance of last-mile delivery among retailers and manufacturers worldwide 2017
- What measures have you implemented to improve customer service for your last mile delivery?Improvement of customer services in last mile delivery 2017
- Which area are you investing in most heavily to evolve your inventory management practices?Most important inventory management practices where retailers are investing 2016-2017
- What role does the bricks and mortar store play in your supply chain beyond bricks and mortar retail?Role of the brick and mortar store in the supply chain 2016-2017
- Which services are you looking for from your last mile partner(s)?*Main services retailers look for from their last mile delivery providers 2017
- Which services do you currently provide for your last mile customers?Main services provided for last mile delivery 2017
- Courier providers
The most important statistics
- Leading delivery service providers in the world when shopping online in 2018Most used shipping service providers among online shoppers worldwide 2018
- Couriers and local delivery service providers' global market share in 2017Market share of couriers and local delivery services - worldwide 2017
- Deutsche Post DHL's revenue in 2018, by region (in million euros)*Deutsche Post DHL - revenue by region 2018
- DHL's external revenue in FY 2018, by segment (in million euros)DHL - revenue by segment 2018
- United Parcel Service of America Inc.'s revenue from FY 2008 to FY 2018 (in million U.S. dollars)UPS - revenue 2008-2018
- United Parcel Service's package revenue in FY 2018, by segment (in million U.S. dollars)Package revenue of UPS by segment 2018
- FedEx Express' package revenue from FY 2013 to FY 2019 (in million U.S. dollars)Package revenue of FedEx Express 2013-2019
- Market outlook
The most important statistics
- Estimated revenue of the courier, express and parcel (CEP) market between 2015 and 2025, by region (in billion euros)Revenue of the courier, express and parcel (CEP) sector by region 2015-2025
- Estimated courier, express and parcel (CEP) services revenue growth between 2015 and 2025, by regionRevenue growth in the courier, express and parcel (CEP) sector by region 2015-2025
- Market share of parcel services in the United States in 2017, by segmentThe parcel market in the U.S. - share by segment 2017
- Market share of parcel services in the United States in 2017, by product typeThe parcel market in the U.S. - share by product type 2017
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Further Content: Statistics, Studies, and Topic Pages
Statistics
- Future development in last mile delivery 2017
- Parcel delivery mileage in urban commercial transport - by time of the day 2017
- Cost of e-commerce last-mile parcel delivery in U.S. urban areas by type 2017
- Amount of time for a product to be added back into inventory and resold 2017
- Parcel lockers' economic benefits on parcel delivery costs 2017
- Shipper fulfillment strategies worldwide 2018
- Reverse logistics: share of secondary retail sales in the U.S. 2016
- Third-party logistics - market CAGR by region 2016-2021
- Experience with obtaining used wood pallets in U.S. 2016-2018
- Express and small parcels market size in North America 2012-2020
- Global wood pallet demand by region 2007-2017
- Express and small parcels market size in Asia-Pacific 2012-2020
- U.S. wood pallet production by type 2011-2016
- Views of shippers and 3PLs worldwide on last-yard logistics services 2018
- Supply chain: shippers' reasons for involvement in end-of-lifecycle 2016
- Expenses of Qube Holdings Ltd in Australia FY 2017-2018
- Warehousing and storage revenue in France 2010-2022
- Forecast: revenue warehousing and storage France 2008-2020
- Warehousing and storage revenue in Croatia 2010-2022
- Industry revenue of »warehousing and storage« in Denmark 2011-2023
Studies
- Last mile delivery
- Last Mile Delivery: What Shoppers Want and How to Save Retail 2018
- The Last Mile Retail Study 2018
- The Last Mile Logistics Whitepaper 2018
- Making the last mile pay 2016
- Public Perception of Self-Driving Technology for Long-Haul Trucking and Last-Mile Delivery...
- Top Trends in Shipping 2018
- Parcel market in the Netherlands
- Parcel market in Belgium
- Redefining Final Mile Delivery in the Age of the Customer 2017
- 2018 State of eCommerce Delivery
- Reverse Logistics and the U.S. Postal Service 2018
- IMRG MetaPack UK Delivery Index Report
Statistics on "Last mile delivery"
- Year-on-year percentage change in global parcels and express volume from 2012 to 2017
- Parcel delivery time in developed and dense cities in 2017, by time of the day (in hours per cubic meter)
- Mileage of parcel delivery in developed and dense cities in 2017, by delivery method (in kilometers per cubic meter)
- Breakdown of parcel delivery costs in developed and dense cities in 2017, by delivery method (in U.S. dollars per cubic meter)
- Breakdown of parcel delivery costs in developed and dense cities in 2017, by time of the day (in U.S. dollars per cubic meter)
- What are your customers demanding most from their last mile services?*
- Most used methods in package delivery worldwide in 2018
- Which of these services offered by shipping providers have you already used?
- How long did it take, from buying the product online until the order was delivered?
- Most common services logistics' customers demand for in last mile delivery in 2017
- Consumer expectation regarding online order shipping in the United States as of February 2017
- Biggest challenges for logistics providers in last mile delivery in 2019
- Level of importance of last-mile delivery initiatives among retailers and manufacturers in the world in 2017, by type
- What measures have you implemented to improve customer service for your last mile delivery?
- Which area are you investing in most heavily to evolve your inventory management practices?
- What role does the bricks and mortar store play in your supply chain beyond bricks and mortar retail?
- Which services are you looking for from your last mile partner(s)?*
- Which services do you currently provide for your last mile customers?
- Leading delivery service providers in the world when shopping online in 2018
- Couriers and local delivery service providers' global market share in 2017
- Deutsche Post DHL's revenue in 2018, by region (in million euros)*
- DHL's external revenue in FY 2018, by segment (in million euros)
- United Parcel Service of America Inc.'s revenue from FY 2008 to FY 2018 (in million U.S. dollars)
- United Parcel Service's package revenue in FY 2018, by segment (in million U.S. dollars)
- FedEx Express' package revenue from FY 2013 to FY 2019 (in million U.S. dollars)
- Estimated revenue of the courier, express and parcel (CEP) market between 2015 and 2025, by region (in billion euros)
- Estimated courier, express and parcel (CEP) services revenue growth between 2015 and 2025, by region
- Market share of parcel services in the United States in 2017, by segment
- Market share of parcel services in the United States in 2017, by product type
- Which future last mile developments do you have your eye on?
- Mileage of parcel delivery in developed and dense cities in 2017, by time of the day (in kilometers per cubic meter)
- Estimated last mile e-commerce parcel delivery costs in high-density urban areas in the United States in 2017, by type (in U.S. dollars per package)
- How long does it take for a return to be added back into your inventory, ready to be resold?
- Breakdown of parcel delivery costs in developed and dense cities with and without parcel lockers in 2017 (in U.S. dollars per parcel)
- Fulfillment strategies utilized, piloted or considered by shippers worldwide in 2018
- Breakdown of secondary retail sales in the United States in 2016, by type
- Estimated third-party logistics compound annual growth rate between 2016 and 2021, by region
- What has been your experience obtaining used wood pallets?
- Forecast of the express and small parcels market size in North America from 2012 to 2020 (in billion euros)
- Demand for wood pallets worldwide from 2007 to 2017, by region (in million units)
- Forecast of the express and small parcels market size in Asia Pacific from 2012 to 2020 (in billion euros)
- Total number of wood pallets produced in the United States in 2011 and 2016, by type (in million units)
- Share of shippers and third-party logistics (3PL) providers worldwide who agree with selected statements on last-yard logistics services in 2018
- Why shippers are involved in end-of-life processes in the supply chain in 2016, by reason
- Total expenses of Qube Holdings limited in Australia in financial years 2017 and 2018 (in billion Australian dollars)
- Warehousing and storage revenue in France from 2010 to 2022 (in billion U.S. dollars)
- Revenue of warehousing and storage (NACE Rev. 2 H5210) in France from 2008 to 2020 (in million U.S. dollars)
- Warehousing and storage revenue in Croatia from 2010 to 2022 (in million U.S. dollars)
- Industry revenue of »warehousing and storage« in Denmark from 2011 to 2023 (in million U.S. Dollars)
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