Customers' waiting time before contacting companies using another channel U.S. 2017

If your customer service issue or inquiry isn’t adequately addressed, how long do you wait before you contact the same company using another channel?

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Source

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Release date

July 2017

Region

United States

Survey time period

as of April 2017

Number of respondents

1,000 respondents

Age group

18 years and older

Supplementary notes

This question was phrased by the source as follows: "If your customer service issue or inquiry isn’t adequately addressed, how long do you wait before you contact the same company using another channel or method of contact?"

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Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
  • Free Statistics
  • Premium Statistics

Professional Account

For teams of up to 5 people
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per month, billed annually 1
  • Free + Premium Statistics
  • Reports
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1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

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