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Customers' waiting time before contacting companies using another channel U.S. 2017

If your customer service issue or inquiry isn’t adequately addressed, how long do you wait before you contact the same company using another channel?

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Source

Use Ask Statista Research Service

Release date

July 2017

Region

United States

Survey time period

as of April 2017

Number of respondents

1,000 respondents

Age group

18 years and older

Supplementary notes

This question was phrased by the source as follows: "If your customer service issue or inquiry isn’t adequately addressed, how long do you wait before you contact the same company using another channel or method of contact?"

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