Customers' waiting time before contacting companies using another channel U.S. 2017

This statistic shows how long customers in the United States wait before contacting the same company using another channel or method of contact when customer service issues were not adequately addressed as of April 2017. During the survey, 39 percent of the respondents stated that they typically wait for a day before contacting the same company using another communication channel.

If your customer service issue or inquiry isn’t adequately addressed, how long do you wait before you contact the same company using another channel?

Characteristic	Share of respondents
A day	39%
A few minutes	19%
A week	19%
An hour	17%
A month	2%
Would not use another channel	4%

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Release date

July 2017

More information

Region

United States

Survey time period

as of April 2017

Number of respondents

1,000 respondents

Age group

18 years and older

Supplementary notes

This question was phrased by the source as follows: "If your customer service issue or inquiry isn’t adequately addressed, how long do you wait before you contact the same company using another channel or method of contact?"

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