This statistic shows how long customers in the United States wait before contacting the same company using another channel or method of contact when customer service issues were not adequately addressed as of April 2017. During the survey, 39 percent of the respondents stated that they typically wait for a day before contacting the same company using another communication channel.
If your customer service issue or inquiry isn’t adequately addressed, how long do you wait before you contact the same company using another channel?
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The Northridge Group. (July 31, 2017). If your customer service issue or inquiry isn’t adequately addressed, how long do you wait before you contact the same company using another channel? [Graph]. In Statista. Retrieved February 24, 2021, from https://www.statista.com/statistics/818549/customers-waiting-time-before-contacting-companies-using-another-channel-us/
The Northridge Group. "If your customer service issue or inquiry isn’t adequately addressed, how long do you wait before you contact the same company using another channel?." Chart. July 31, 2017. Statista. Accessed February 24, 2021. https://www.statista.com/statistics/818549/customers-waiting-time-before-contacting-companies-using-another-channel-us/
The Northridge Group. (2017). If your customer service issue or inquiry isn’t adequately addressed, how long do you wait before you contact the same company using another channel?. Statista. Statista Inc.. Accessed: February 24, 2021. https://www.statista.com/statistics/818549/customers-waiting-time-before-contacting-companies-using-another-channel-us/
The Northridge Group. "If Your Customer Service Issue or Inquiry Isn’t Adequately Addressed, How Long Do You Wait before You Contact The Same Company Using Another Channel?." Statista, Statista Inc., 31 Jul 2017, https://www.statista.com/statistics/818549/customers-waiting-time-before-contacting-companies-using-another-channel-us/
The Northridge Group, If your customer service issue or inquiry isn’t adequately addressed, how long do you wait before you contact the same company using another channel? Statista, https://www.statista.com/statistics/818549/customers-waiting-time-before-contacting-companies-using-another-channel-us/ (last visited February 24, 2021)