This statistic shows the share of customers in the United States by their most preferred channel of contacting a company to solve a customer service issue from 2015 to 2017. During the survey in 2017, 26 percent of the respondents stated that they prefer to contact customer service via email.
Share of customers in the United States by their most preferred channel of contacting a company to solve a customer service issue from 2015 to 2017
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The Northridge Group. (July 31, 2017). Share of customers in the United States by their most preferred channel of contacting a company to solve a customer service issue from 2015 to 2017 [Graph]. In Statista. Retrieved February 06, 2025, from https://www.statista.com/statistics/818553/preferred-company-contact-channels-for-customers-with-customer-service-issues-us/?__sso_cookie_checker=failed
The Northridge Group. "Share of customers in the United States by their most preferred channel of contacting a company to solve a customer service issue from 2015 to 2017." Chart. July 31, 2017. Statista. Accessed February 06, 2025. https://www.statista.com/statistics/818553/preferred-company-contact-channels-for-customers-with-customer-service-issues-us/?__sso_cookie_checker=failed
The Northridge Group. (2017). Share of customers in the United States by their most preferred channel of contacting a company to solve a customer service issue from 2015 to 2017. Statista. Statista Inc.. Accessed: February 06, 2025. https://www.statista.com/statistics/818553/preferred-company-contact-channels-for-customers-with-customer-service-issues-us/?__sso_cookie_checker=failed
The Northridge Group. "Share of Customers in The United States by Their Most Preferred Channel of Contacting a Company to Solve a Customer Service Issue from 2015 to 2017." Statista, Statista Inc., 31 Jul 2017, https://www.statista.com/statistics/818553/preferred-company-contact-channels-for-customers-with-customer-service-issues-us/?__sso_cookie_checker=failed
The Northridge Group, Share of customers in the United States by their most preferred channel of contacting a company to solve a customer service issue from 2015 to 2017 Statista, https://www.statista.com/statistics/818553/preferred-company-contact-channels-for-customers-with-customer-service-issues-us/?__sso_cookie_checker=failed (last visited February 06, 2025)
Share of customers in the United States by their most preferred channel of contacting a company to solve a customer service issue from 2015 to 2017 [Graph], The Northridge Group, July 31, 2017. [Online]. Available: https://www.statista.com/statistics/818553/preferred-company-contact-channels-for-customers-with-customer-service-issues-us/?__sso_cookie_checker=failed