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Live chat: customer satisfaction rate worldwide 2015-2019

This statistic illustrates the global customer satisfaction rate with live chat usage from 2015 to 2019. In 2019, the customer satisfaction rate with live chat usage stood at 83.04 percent, down from 83.1 percent.

Global customer satisfaction rate with live chat usage from 2015 to 2019

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Source

Release date

January 2020

Region

Worldwide

Survey time period

2015 to 2019

Supplementary notes

Values prior to 2018 were taken from previous editions.

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Statistics on "Call centers in the U.S."

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