Live chat: customer wait time worldwide 2015-2022

Published by Statista Research Department, Jun 12, 2023
The customer wait time when using live chat worldwide decreased between 2021 and 2022 to 30 seconds. In 2019, clients using live chat to contact customer support waited on average 50 seconds before getting a response. In 2020, the average time dropped to 35 seconds.

Customer wait time when using live chat worldwide from 2015 to 2022 (in seconds)

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Release date

January 2023

Region

Worldwide

Survey time period

2015 to 2022

Supplementary notes

Values prior to 2022 were taken from previous editions.

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