Live chat: customer satisfaction rate worldwide by industry 2019

Published by Statista Research Department, Jul 6, 2022
This statistic shows the global customer satisfaction rate with live chat usage in 2019, by industry. In that year, the customer satisfaction rate with live chat usage in the real estate industry stood at 98.56 percent.

Global customer satisfaction rate with live chat usage in 2019, by industry

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Release date

January 2020

Region

Worldwide

Survey time period

2019

Special properties

over 56 million chat conversations from companies all over the world and representing 14 industries which use live chat for customer service or online sales.

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