Live chat: global customer satisfaction rate by country 2017

This statistic shows the customer satisfaction rate with live chat usage worldwide in 2017, by country. In that year, the customer satisfaction rate with live chat usage in the United States stood at 84.89 percent.

Customer satisfaction rate with live chat usage worldwide in 2017, by country

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Source

Release date

January 2018

Region

Worldwide

Survey time period

January 1 to December 31, 2017

Special properties

over 40 million chat conversations from companies all over the world and represents 13 industries which use live chat for customer service or online sales.

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Statistics on "Call centers in the U.S."

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