Live chat: customer wait time in selected countries 2017

This statistic shows the customer wait time when using live chat worldwide in 2017, broken down by country. In that year, the customer wait time when using live chat in the United States was 42 seconds.

Customer wait time when using live chat worldwide in 2017, by country

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Source

Release date

January 2018

Region

Worldwide

Survey time period

January 1 to December 31, 2017

Special properties

over 40 million chat conversations from companies all over the world and represents 13 industries which use live chat for customer service or online sales.

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Statistics on "Call centers in the U.S."

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