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Ways in which customers predict they would use a chatbot U.S. 2017

This statistic shows the ways in which customers in the United States predict they would use a chatbot as of November 2017. During the survey, 35 percent of the respondents stated that they predict they would use a chatbot to get a quick answer in an emergency.

What do you predict you would use a chatbot for?

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Release date

January 2018


United States

Survey time period

October 30 to November 6, 2017

Number of respondents

1,051 respondents

Age group

18-64 years

Supplementary notes

* Includes restaurant or hotel.
Multiple answers were possible.

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Statistics on "Customer service in the U.S."

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