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U.S. consumer satisfaction with selected department and discount stores 2018
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U.S. consumer satisfaction with selected department and discount stores 2018
Consumer satisfaction with selected department and discount stores in the United States in 2018 (index score)
by Liam O'Connell,
last edited
Apr 11, 2019
The statistic presents data on consumer satisfaction with selected department and discount stores in the United States in 2018. In 2018, Costco scored highest on the consumer satisfaction index for department and discount stores with a rating of 83, seven points above the average rating of 76. The index score is based on a 100-point scale.
Consumer satisfaction with selected department and discount stores in the United States in 2018 (index score)
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by Liam O'Connell,
last edited
Apr 11, 2019
The statistic presents data on consumer satisfaction with selected department and discount stores in the United States in 2018. In 2018, Costco scored highest on the consumer satisfaction index for department and discount stores with a rating of 83, seven points above the average rating of 76. The index score is based on a 100-point scale.
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- Release date
- 2019
- Region
- United States
- Survey time period
- 2018
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- Show sources information
- Show publisher information
- Release date
- 2019
More information
- Region
- United States
- Survey time period
- 2018
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Statistics on "Department stores in the U.S. "
- Industry overview
The most important statistics
- Sales of the leading department store companies worldwide in 2018 (in billion U.S. dollars)Sales of the leading department store companies worldwide 2018
- Department store sales (excluding leased departments) in the United States from 1992 to 2017 (in billion U.S. dollars)Department store sales (excl. leased departments) in the U.S. 1992-2017
- Discount department store sales (excluding leased departments) in the United States from 1992 to 2017 (in billion U.S. dollars)Discount department store sales (excl. leased departments) in the U.S. 1992-2017
- Monthly retail sales of department stores in the United States from January 2017 to June 2019 (in million U.S. dollars)*Department store monthly sales in the U.S. from January 2017-June 2019
- Leading 100 American retailers in 2018, based on U.S. retail sales (in billion U.S. dollars)Leading 100 American retailers in 2018, based on U.S. retail sales
- Leading e-retailers in the United States in 2017, ranked by e-commerce sales (in billion U.S. dollars)U.S. e-retailers: e-commerce sales 2017
- Market share of leading mass merchant e-retailers in the United States in 2017U.S. e-retailers: mass merchant market share 2017
- Sales value per square foot of selected department store retailers in the United States in 2006 and 2016 (In U.S. dollars)Department store dollar sales per square foot in the U.S. 2006-2016
- Leading companies
The most important statistics
- Net sales of Macy's Inc. worldwide from 2005 to 2018 (in million U.S. dollars)Net sales of Macy's worldwide from 2005 to 2018
- Number of stores of Macy's Inc. in the United States from 2016 to 2018, by region*Number of stores of Macy's Inc. in the U.S. from 2016 to 2018, by region
- Net sales of the Kohl's Corporation from 2010 to 2018 (in million U.S. dollars)Net sales of Kohl's 2010-2018
- Total number of stores of the Kohl's Corporation from 2010 to 2018*Number of Kohl's stores 2010-2018
- Global revenue of Sears Holdings from 2005 to 2017 (in billion U.S. dollars)Sears Holdings' global revenue from 2005 to 2017
- Sears number of stores in the United States from 2011 to 2017, by typeNumber of Sears stores in the United States 2011-2017, by type
- Net sales of Nordstrom worldwide from 2011 to 2018 (in million U.S. dollars)Global net sales of Nordstrom from 2011 to 2018
- Number of stores of Nordstrom worldwide from 2013 to 2018*Number of stores of Nordstrom worldwide from 2013 to 2018
- Advertising spending
The most important statistics
- Advertising spending in the department stores industry in the United States from 2018 to 2020 (in million U.S. dollars)U.S. department stores ad spend 2018-2020
- Macy's, Inc. advertising spending worldwide in the fiscal years from 2014 to 2018 (in billion U.S. dollars)Macy's: advertising spending from 2014 to 2018
- Net marketing expenses of the Kohl's Corporation from 2015 to 2018 (in million U.S. dollars)Kohl's net marketing costs from 2015-2018
- Nordstrom Inc. advertising expenses in the United States from 2014 to 2018 (in million U.S. dollars) Nordstrom: ad spend in the U.S. 2014-2018
- Sears Holdings' advertising cost worldwide in the fiscal years 2013 to 2017 (in billion U.S. dollars)Sears Holdings: advertising spending 2013-2017
- J. C. Penney Company advertising cost worldwide from 2013 to 2018 (in million U.S. dollars)JCPenney advertising spending 2013-2018
- Store openings and closures
The most important statistics
- Number of retail store openings and closures in the United States in 2017Retail store openings and closings in the U.S. 2017
- Net retail store openings in the United States in 2017, by distribution channelNet store openings in the U.S. 2017, by distribution channel
- Change in number of brick-and-mortar retail stores in the United States between 2007 and 2017, by store typeU.S. retail store openings and closings 2007-2017, by store type
- Share of department store banners closing and opening stores in North America in 2018Department store banner openings and closures in North America 2018
- Number of retail store closures in the United States in 2018, by retail chainRetail store closings in the U.S. 2018, by retail chain
- Number of store closures announced by department store retailers in the United States as of May 2017Number of store closures of department stores in the U.S. 2017
- Consumer behavior
The most important statistics
- Consumer satisfaction with selected department and discount stores in the United States in 2018 (index score)U.S. consumer satisfaction with selected department and discount stores 2018
- Share of people who shopped at any department store within the last 12 months in the United States in 2018, by agePeople who bought at any department store in the U.S. in 2018, by age
- Share of people who shopped at Macy's in the United States in the past 12 months in 2018, by agePeople who shopped at Macy's in the United States in 2018, by age
- Share of Americans who shopped in person (not online) at Kohl's in the last 12 months in 2018, by ageShare of Americans who shopped at Kohl's 2018, by age
- Share of people who shopped at Nordstrom in the United States in 2018, by agePeople who shopped at Nordstrom in the U.S. 2018, by age
- Share of Americans who shopped in person (not online) at Sears in the last 12 months in 2018, by ageShare of Americans who shopped at Sears 2018, by age
- Which form of payment do you use most often at department stores?Payment type preference when shopping at department stores in the U.S. 2018
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Further Content: Statistics, Studies, and Topic Pages
Statistics
- Ranking of multi-range and department stores by customer satisfaction in Germany 2015
- Number of locations of selected mass merchandisers in Canada 2015
- U.S. specialty store consumer satisfaction: Abercrombie & Fitch from 2015 to 2017
- Chile: top retail companies by revenue 2016-2017
- Chile: retail sector profit distribution by company 2017-2018
- J.C. Penney's number stores in the United States in 2019, by state
- Chile: top retail companies in 2018, by index score
- Department stores sales growth forecast in Western Europe 2017-2022, by country
- Revenue of the department and specialty stores of the S Group 2014-2016, by chain
- Leading general merchandise retailers in Canada 2011
- Distribution of retail sales among the leading companies in Canada 2011
- Favorite department store retailers for store design in the United Kingdom (UK) 2014
- Experiential elements added in-store by department stores China 2016
- U.S. consumer satisfaction: Audi 2014-2019
- Ross Stores' number of employees in the U.S. from 2014 to 2018
- Impact free plastic bags ban on distribution department stores the Netherlands 2016
- Palacio de Hierro: sales 2018, by division
- Deployment of O2O strategies of department stores China 2016
- Ease of monitoring fixed phone line usage in Denmark in 2015
- Insurance customer satisfaction worldwide 2018, by tech engagement
Statistics on "Department stores in the U.S. "
- Sales of the leading department store companies worldwide in 2018 (in billion U.S. dollars)
- Department store sales (excluding leased departments) in the United States from 1992 to 2017 (in billion U.S. dollars)
- Discount department store sales (excluding leased departments) in the United States from 1992 to 2017 (in billion U.S. dollars)
- Monthly retail sales of department stores in the United States from January 2017 to June 2019 (in million U.S. dollars)*
- Leading 100 American retailers in 2018, based on U.S. retail sales (in billion U.S. dollars)
- Leading e-retailers in the United States in 2017, ranked by e-commerce sales (in billion U.S. dollars)
- Market share of leading mass merchant e-retailers in the United States in 2017
- Sales value per square foot of selected department store retailers in the United States in 2006 and 2016 (In U.S. dollars)
- Net sales of Macy's Inc. worldwide from 2005 to 2018 (in million U.S. dollars)
- Number of stores of Macy's Inc. in the United States from 2016 to 2018, by region*
- Net sales of the Kohl's Corporation from 2010 to 2018 (in million U.S. dollars)
- Total number of stores of the Kohl's Corporation from 2010 to 2018*
- Global revenue of Sears Holdings from 2005 to 2017 (in billion U.S. dollars)
- Sears number of stores in the United States from 2011 to 2017, by type
- Net sales of Nordstrom worldwide from 2011 to 2018 (in million U.S. dollars)
- Number of stores of Nordstrom worldwide from 2013 to 2018*
- Net sales of J.C. Penney in the United States from 2012 to 2018 (in million U.S. dollars)
- Number of department stores of J.C. Penney in the United States from 2012 to 2018*
- Advertising spending in the department stores industry in the United States from 2018 to 2020 (in million U.S. dollars)
- Macy's, Inc. advertising spending worldwide in the fiscal years from 2014 to 2018 (in billion U.S. dollars)
- Net marketing expenses of the Kohl's Corporation from 2015 to 2018 (in million U.S. dollars)
- Nordstrom Inc. advertising expenses in the United States from 2014 to 2018 (in million U.S. dollars)
- Sears Holdings' advertising cost worldwide in the fiscal years 2013 to 2017 (in billion U.S. dollars)
- J. C. Penney Company advertising cost worldwide from 2013 to 2018 (in million U.S. dollars)
- Number of retail store openings and closures in the United States in 2017
- Net retail store openings in the United States in 2017, by distribution channel
- Change in number of brick-and-mortar retail stores in the United States between 2007 and 2017, by store type
- Share of department store banners closing and opening stores in North America in 2018
- Number of retail store closures in the United States in 2018, by retail chain
- Number of store closures announced by department store retailers in the United States as of May 2017
- Consumer satisfaction with selected department and discount stores in the United States in 2018 (index score)
- Share of people who shopped at any department store within the last 12 months in the United States in 2018, by age
- Share of people who shopped at Macy's in the United States in the past 12 months in 2018, by age
- Share of Americans who shopped in person (not online) at Kohl's in the last 12 months in 2018, by age
- Share of people who shopped at Nordstrom in the United States in 2018, by age
- Share of Americans who shopped in person (not online) at Sears in the last 12 months in 2018, by age
- Which form of payment do you use most often at department stores?
- Multi-range and department stores ranked by customer satisfaction as per OC&C-Proposition-Index in Germany in 2015
- Number of locations of selected mass merchandisers in Canada in 2015
- Specialty store consumer satisfaction with Abercrombie & Fitch in the United States from 2015 to 2017
- Leading companies in the retail industry in Chile in 2016 and 2017, based on revenue (in billion Chilean pesos)
- Distribution of profit generated by the retail sector in Chile in 1st quarter 2017 and 1st quarter 2018, by company
- Number of department stores of J.C. Penney in the United States as of 2019, by state*
- Leading companies in the retail industry in Chile in 2018, based on corporate reputation index
- Sales growth forecast of department stores in Western Europe from 2017 to 2022, by country
- Revenue of the department and specialty stores of the S Group from 2014 to 2016, by chain (in million euros)
- Leading retailers in the general merchandise sector in Canada in 2011, by market share
- Distribution of retail sales among the leading companies in Canada in 2011
- Consumers' first choice department stores, general merchandise and specialist retailers for store design in the United Kingdom (UK) in 2014
- Types of experiential elements added in-store by department stores in China in 2016
- Consumer satisfaction with Audi in the United States from 2014 to 2019 (index score)
- Number of employees of Ross Stores, Inc. in the United States from 2014 to 2018
- Could you estimate how the ban on free plastic bags has impacted the number of plastic bags distributed?*
- Sales revenue generated by Grupo Palacio de Hierro in 2018, by business division (in billion Mexican pesos)
- Deployment of online-and-offline(O2O) strategies of department stores in China as of 2016
- Ease with which users report being able to monitor and control their fixed phone line services consumption in Denmark in 2015
- Share of insurance customers with positive experience worldwide in 2018, by level of technology engagement
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