In 2021, Costco scored highest on the consumer satisfaction index for department and discount stores in the United States with a rating of 81, six points above the average rating of 75. Meanwhile, Target, an American chain of big box department stores, ranked fifth, with a consumer satisfaction rating of 78 points. The index score is based on a 100-point scale.
Consumer satisfaction in selected department and discount stores in the United States in 2021
(index score)
Characteristic
Consumer satisfaction index score (100-point scale)
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Statista Accounts:
Access All Statistics. Starting from $468 / Year
Learn more about how Statista can support your business.
ACSI. (March 22, 2022). Consumer satisfaction in selected department and discount stores in the United States in 2021 (index score) [Graph]. In Statista. Retrieved May 19, 2022, from https://www.statista.com/statistics/819723/consumer-satisfaction-with-selected-department-and-discount-stores-us/
ACSI. "Consumer satisfaction in selected department and discount stores in the United States in 2021 (index score)." Chart. March 22, 2022. Statista. Accessed May 19, 2022. https://www.statista.com/statistics/819723/consumer-satisfaction-with-selected-department-and-discount-stores-us/
ACSI. (2022). Consumer satisfaction in selected department and discount stores in the United States in 2021 (index score). Statista. Statista Inc.. Accessed: May 19, 2022. https://www.statista.com/statistics/819723/consumer-satisfaction-with-selected-department-and-discount-stores-us/
ACSI. "Consumer Satisfaction in Selected Department and Discount Stores in The United States in 2021 (Index Score)." Statista, Statista Inc., 22 Mar 2022, https://www.statista.com/statistics/819723/consumer-satisfaction-with-selected-department-and-discount-stores-us/
ACSI, Consumer satisfaction in selected department and discount stores in the United States in 2021 (index score) Statista, https://www.statista.com/statistics/819723/consumer-satisfaction-with-selected-department-and-discount-stores-us/ (last visited May 19, 2022)
