In 2021, Costco scored highest on the consumer satisfaction index for department and discount stores in the United States with a rating of 81, six points above the average rating of 75. Meanwhile, Target, an American chain of big box department stores, ranked fifth, with a consumer satisfaction rating of 78 points. The index score is based on a 100-point scale.
Consumer satisfaction in selected department and discount stores in the United States in 2021
(index score)
Characteristic
Consumer satisfaction index score (100-point scale)
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ACSI. (March 22, 2022). Consumer satisfaction in selected department and discount stores in the United States in 2021 (index score) [Graph]. In Statista. Retrieved May 19, 2022, from https://www.statista.com/statistics/819723/consumer-satisfaction-with-selected-department-and-discount-stores-us/
ACSI. "Consumer satisfaction in selected department and discount stores in the United States in 2021 (index score)." Chart. March 22, 2022. Statista. Accessed May 19, 2022. https://www.statista.com/statistics/819723/consumer-satisfaction-with-selected-department-and-discount-stores-us/
ACSI. (2022). Consumer satisfaction in selected department and discount stores in the United States in 2021 (index score). Statista. Statista Inc.. Accessed: May 19, 2022. https://www.statista.com/statistics/819723/consumer-satisfaction-with-selected-department-and-discount-stores-us/
ACSI. "Consumer Satisfaction in Selected Department and Discount Stores in The United States in 2021 (Index Score)." Statista, Statista Inc., 22 Mar 2022, https://www.statista.com/statistics/819723/consumer-satisfaction-with-selected-department-and-discount-stores-us/
ACSI, Consumer satisfaction in selected department and discount stores in the United States in 2021 (index score) Statista, https://www.statista.com/statistics/819723/consumer-satisfaction-with-selected-department-and-discount-stores-us/ (last visited May 19, 2022)