In 2023, Costco and Macy's scored highest on the consumer satisfaction index for department and discount stores in the United States with a rating of 82, five points above the average rating of 77. The index score is based on a 100-point scale.
Consumer satisfaction in selected department and discount stores in the United States in 2023
(index score)
Characteristic
Consumer satisfaction index score (100-point scale)
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ACSI®. (March 21, 2024). Consumer satisfaction in selected department and discount stores in the United States in 2023 (index score) [Graph]. In Statista. Retrieved October 11, 2024, from https://www.statista.com/statistics/819723/consumer-satisfaction-with-selected-department-and-discount-stores-us/
ACSI®. "Consumer satisfaction in selected department and discount stores in the United States in 2023 (index score)." Chart. March 21, 2024. Statista. Accessed October 11, 2024. https://www.statista.com/statistics/819723/consumer-satisfaction-with-selected-department-and-discount-stores-us/
ACSI®. (2024). Consumer satisfaction in selected department and discount stores in the United States in 2023 (index score). Statista. Statista Inc.. Accessed: October 11, 2024. https://www.statista.com/statistics/819723/consumer-satisfaction-with-selected-department-and-discount-stores-us/
ACSI®. "Consumer Satisfaction in Selected Department and Discount Stores in The United States in 2023 (Index Score)." Statista, Statista Inc., 21 Mar 2024, https://www.statista.com/statistics/819723/consumer-satisfaction-with-selected-department-and-discount-stores-us/
ACSI®, Consumer satisfaction in selected department and discount stores in the United States in 2023 (index score) Statista, https://www.statista.com/statistics/819723/consumer-satisfaction-with-selected-department-and-discount-stores-us/ (last visited October 11, 2024)
Consumer satisfaction in selected department and discount stores in the United States in 2023 (index score) [Graph], ACSI®, March 21, 2024. [Online]. Available: https://www.statista.com/statistics/819723/consumer-satisfaction-with-selected-department-and-discount-stores-us/