Key concerns with artificial intelligence based customer service in India 2018

Published by
Shangliao Sun,
Dec 19, 2022
This statistic displays the results of a survey conducted in 2018 about the key concerns associated with artificial intelligence (AI) based customer service in India in 2018. During the survey, around 66 percent of respondents in India were concerned with the loss of human touch when it came to customer service that was run by artificial intelligence.

Key concerns associated with artificial intelligence (AI) based customer service in India in 2018

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Release date

February 2018

Region

India

Survey time period

2018

Special properties

Among adults employed in full-time/part-time or self service roles in organizations

Method of interview

Online survey

Supplementary notes

The source did not reveal the survey sample size.

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