This statistic displays the results of a survey conducted in 2018 about the key concerns associated with artificial intelligence (AI) based customer service in India in 2018. During the survey, around 66 percent of respondents in India were concerned with the loss of human touch when it came to customer service that was run by artificial intelligence.
Key concerns associated with artificial intelligence (AI) based customer service in India in 2018
Characteristic
Share of respondents
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PwC. (February 14, 2018). Key concerns associated with artificial intelligence (AI) based customer service in India in 2018 [Graph]. In Statista. Retrieved September 13, 2024, from https://www.statista.com/statistics/823758/india-key-concerns-with-customer-service-run-by-artificial-intelligence/
PwC. "Key concerns associated with artificial intelligence (AI) based customer service in India in 2018." Chart. February 14, 2018. Statista. Accessed September 13, 2024. https://www.statista.com/statistics/823758/india-key-concerns-with-customer-service-run-by-artificial-intelligence/
PwC. (2018). Key concerns associated with artificial intelligence (AI) based customer service in India in 2018. Statista. Statista Inc.. Accessed: September 13, 2024. https://www.statista.com/statistics/823758/india-key-concerns-with-customer-service-run-by-artificial-intelligence/
PwC. "Key Concerns Associated with Artificial Intelligence (Ai) Based Customer Service in India in 2018." Statista, Statista Inc., 14 Feb 2018, https://www.statista.com/statistics/823758/india-key-concerns-with-customer-service-run-by-artificial-intelligence/
PwC, Key concerns associated with artificial intelligence (AI) based customer service in India in 2018 Statista, https://www.statista.com/statistics/823758/india-key-concerns-with-customer-service-run-by-artificial-intelligence/ (last visited September 13, 2024)
Key concerns associated with artificial intelligence (AI) based customer service in India in 2018 [Graph], PwC, February 14, 2018. [Online]. Available: https://www.statista.com/statistics/823758/india-key-concerns-with-customer-service-run-by-artificial-intelligence/
