This statistic shows the most important customer service channels for online shops in Sweden in 2018. According to the source, 63 percent of online shoppers want to be able to reach customer service via e-mail. The second most important channel was the telephone, which 40 percent of respondents found important. At three percent, the least important communication channel was a Facebook page.
Through which of these channels do you want to be able to contact an online shop's customer service?
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Kalix Tele24. (February 21, 2018). Through which of these channels do you want to be able to contact an online shop's customer service? [Graph]. In Statista. Retrieved October 13, 2024, from https://www.statista.com/statistics/829162/most-important-customer-service-channels-for-online-shops-sweden/
Kalix Tele24. "Through which of these channels do you want to be able to contact an online shop's customer service?." Chart. February 21, 2018. Statista. Accessed October 13, 2024. https://www.statista.com/statistics/829162/most-important-customer-service-channels-for-online-shops-sweden/
Kalix Tele24. (2018). Through which of these channels do you want to be able to contact an online shop's customer service?. Statista. Statista Inc.. Accessed: October 13, 2024. https://www.statista.com/statistics/829162/most-important-customer-service-channels-for-online-shops-sweden/
Kalix Tele24. "Through Which of These Channels Do You Want to Be Able to Contact An Online Shop's Customer Service?." Statista, Statista Inc., 21 Feb 2018, https://www.statista.com/statistics/829162/most-important-customer-service-channels-for-online-shops-sweden/
Kalix Tele24, Through which of these channels do you want to be able to contact an online shop's customer service? Statista, https://www.statista.com/statistics/829162/most-important-customer-service-channels-for-online-shops-sweden/ (last visited October 13, 2024)
Through which of these channels do you want to be able to contact an online shop's customer service? [Graph], Kalix Tele24, February 21, 2018. [Online]. Available: https://www.statista.com/statistics/829162/most-important-customer-service-channels-for-online-shops-sweden/
