This statistic presents the results of a survey by LivePerson about the preferred reaction of chatbots in customer care in case of misunderstandings according to customers in Japan as of April 2017. In the period examined, the majority of respondents, about 47 percent, preferred to be transferred to a human if the chatbot does not understand their question.
Preferred reaction of chatbots in customer care in case of misunderstandings according to customers in Japan as of April 2017
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LivePerson. (January 9, 2018). Preferred reaction of chatbots in customer care in case of misunderstandings according to customers in Japan as of April 2017 [Graph]. In Statista. Retrieved October 08, 2024, from https://www.statista.com/statistics/829761/japan-chatbot-opinions-reactions-by-chatbots-misunderstanding/
LivePerson. "Preferred reaction of chatbots in customer care in case of misunderstandings according to customers in Japan as of April 2017." Chart. January 9, 2018. Statista. Accessed October 08, 2024. https://www.statista.com/statistics/829761/japan-chatbot-opinions-reactions-by-chatbots-misunderstanding/
LivePerson. (2018). Preferred reaction of chatbots in customer care in case of misunderstandings according to customers in Japan as of April 2017. Statista. Statista Inc.. Accessed: October 08, 2024. https://www.statista.com/statistics/829761/japan-chatbot-opinions-reactions-by-chatbots-misunderstanding/
LivePerson. "Preferred Reaction of Chatbots in Customer Care in Case of Misunderstandings According to Customers in Japan as of April 2017." Statista, Statista Inc., 9 Jan 2018, https://www.statista.com/statistics/829761/japan-chatbot-opinions-reactions-by-chatbots-misunderstanding/
LivePerson, Preferred reaction of chatbots in customer care in case of misunderstandings according to customers in Japan as of April 2017 Statista, https://www.statista.com/statistics/829761/japan-chatbot-opinions-reactions-by-chatbots-misunderstanding/ (last visited October 08, 2024)
Preferred reaction of chatbots in customer care in case of misunderstandings according to customers in Japan as of April 2017 [Graph], LivePerson, January 9, 2018. [Online]. Available: https://www.statista.com/statistics/829761/japan-chatbot-opinions-reactions-by-chatbots-misunderstanding/