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Reason of transfer to human after chatbots misunderstanding Japan 2017

Reasons for being transferred to a human in case of a misunderstanding with chatbots according to customers in Japan as of April 2017

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Sources

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Release date

January 2018

Region

Japan

Survey time period

April 13 to18, 2017

Number of respondents

500 respondents

Method of interview

Online survey

Supplementary notes

Original question: "Why would you prefer to wait for a human?"
This question refers to the previous question: "How should a chatbot react if it does not understand your question?"

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