Reasons not to switch to another mobile operator in the Netherlands 2018

The statistic displays the results of a survey regarding reasons of consumers in the Netherlands not to switch to another mobile operator in 2018. Participants were asked what reasons they had not to switch to another mobile operator. The majority of respondents indicated that they were staying with their current mobile network operator because they were satisfied with their operator. Over 70 percent of respondents indicated that this was their reason for not switching, whereas roughly six percent of respondents did not switch providers due to fears surrounding administrative difficulties and costs.

What were the reasons not to switch to another mobile operator?

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Source

Release date

April 2019

Region

Netherlands

Survey time period

April 03, 2018 to April 09, 2018

Number of respondents

462 respondents

Age group

18 years and older

Special properties

respondents responsible for choice of internet provider or owning one or more mobile phone subscriptions and who did not switch to a new mobile operator or subscription

Method of interview

Online survey

Supplementary notes

This question was phrased by the source as follows: ''Wat waren voor u redenen om niet over te stappen naar een andere mobiele aanbieder?''

Multiple answers were possible.

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Statistics on "Mobile communication industry in the Netherlands"

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